Airport Experience & Operations Leader

QS Security Services, LLC; Virginia, Northern (IL, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Paid Time Off

401(k) plan

Job summary

NetJets Aviation, Inc. in Dulles, VA seeks a Site Experience & Operations Manager to lead on-site service delivery at a high-visibility airport, coordinating with airport stakeholders and internal teams to ensure flawless Owner experiences.

The role focuses on maintaining reliability, executing NetJets standards, and proactively addressing service challenges while balancing daily operations and safety considerations.

Qualifications

• Bachelor's in Hospitality or Business required.

Responsibilities

• Oversee day‑to‑day service delivery at the assigned airport.
• Coordinate with airport authorities, FBOs, ground services, and on‑site partners to ensure smooth operations.
• Strengthen reliability by following daily processes and handoffs.
• Provide real‑time feedback to vendors and internal teams to address quality or performance gaps.
• Serve as the primary operational point of contact for internal teams and communicate key updates clearly.
• Provide concise updates on site performance and risks to support awareness and improvements.

Skills

FBO operations knowledge

Airport environment understanding

On-site operations management

Stakeholder communication

Issue resolution

Operational risk Monitoring

Cross-functional coordination

Written and verbal communication

Influence without authority

Emotional intelligence

Education

Bachelor's in Hospitality or Business

Job description

NetJets Aviation, Inc. in Dulles, VA seeks a Site Experience & Operations Manager to lead on-site service delivery at a high-visibility airport, coordinating with airport stakeholders and internal teams to ensure flawless Owner experiences.

The role focuses on maintaining reliability, executing NetJets standards, and proactively addressing service challenges while balancing daily operations and safety considerations.