Airport Customer Service Team Lead

Alaska Air Group; Redmond (OR); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Free standby travel privileges

Medical, dental & vision benefits

Generous 401k match

Annual bonus plans

Holiday & paid time off

Job summary

Horizon Air is seeking a Customer Service Team Captain to lead on-shift Customer Service Agents, directing and motivating the team to meet Horizon Air and Alaska Airlines goals. You will also perform frontline Customer Service Agent duties as needed.

Required are at least 6 months in customer service or airline operations, strong communication, and the ability to work a flexible schedule including nights, weekends, and holidays. A high school diploma is required.

Qualifications

• A minimum of 6 months of customer service or airline operations experience.
• Ability to lead, direct and motivate teams for optimum performance.
• Strong active listening and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Typing speed of at least 25 WPM.
• Must be able to stand for long periods of time.
• Must be authorized to work in the U.S.

Responsibilities

• Leads the Customer Service Agents on shift and is responsible for the success of a team’s ability to achieve the mutually established goals of Horizon Air and Alaska Airlines.
• Ensures that the Customer Service Agents follow proper procedures.
• Performs leadership duties such as assigning flights for the day, scheduling and managing agents on a week to week basis.
• Other duties may include clerical functions, reports and assisting with unexpected passenger needs or complaints.
• The Team Captain will also perform Customer Service Agent duties.

Skills

Customer service

Team leadership

Active listening

Verbal communication

Multitasking

Typing 25 WPM

Education

High school diploma or equivalent

Tools

USPS Mail Handling Certification

Job description

Horizon Air is seeking a Customer Service Team Captain to lead on-shift Customer Service Agents, directing and motivating the team to meet Horizon Air and Alaska Airlines goals. You will also perform frontline Customer Service Agent duties as needed.

Required are at least 6 months in customer service or airline operations, strong communication, and the ability to work a flexible schedule including nights, weekends, and holidays. A high school diploma is required.