Airport Customer Service Team Lead

Horizon Air; Redmond (OR); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Free stand-by travel privileges

Comprehensive wellbeing programs

Generous 401k match

Job summary

Horizon Air in Redmond, OR is seeking a Team Captain to lead the Customer Service group on shift, directing and motivating agents to meet set goals. You will evaluate performance, approve work, and help guide operations in a fast-paced airport environment.

Responsibilities include assigning flights, scheduling staff, and handling passenger needs while performing Customer Service Agent duties as needed. A minimum of 6 months in customer service or airline ops, and a high school diploma are

Qualifications

• Minimum 6 months of customer service or airline operations experience.
• Ability to lead, direct and motivate teams for optimum performance.
• Strong active listening and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Must have a valid unexpired driver's license issued by a US state.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 pounds.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule to include nights, weekends and holidays.
• Ability to communicate in English.

Responsibilities

• Lead the Customer Service Agents on shift and be responsible for the team’s success in achieving Horizon Air and Alaska Airlines goals.
• Ensure that Customer Service Agents follow proper procedures.
• Assign flights for the day, schedule and manage agents on a week-to-week basis.
• Perform clerical tasks, reports and assist with passenger needs or complaints.
• The Team Captain will also perform Customer Service Agent duties.

Skills

Team leadership

Active listening

Verbal communication

Multitasking

English proficiency

Driver's license

Flexible schedule

Education

High school diploma or equivalent

Job description

Horizon Air in Redmond, OR is seeking a Team Captain to lead the Customer Service group on shift, directing and motivating agents to meet set goals. You will evaluate performance, approve work, and help guide operations in a fast-paced airport environment.

Responsibilities include assigning flights, scheduling staff, and handling passenger needs while performing Customer Service Agent duties as needed. A minimum of 6 months in customer service or airline ops, and a high school diploma are