Airport Customer Service Lead — Team & Passenger Experience

Unifi Aviation, LLC; Vero Beach, Northern (FL, KY); Hybrid; USD 34,000 - 47,000; Full time

Benefits offered by this job

Flight privileges after 30 days

Weekly pay for hourly employees

Paid time off

Medical, Dental and Vision Insurance

401k

Discounts and wellness programs

Job summary

Unifi Aviation, LLC is seeking an Airport Customer Service Supervisor for VRB. You will lead a team of agents, delivering passenger services across arrivals, check-in, boarding, baggage handling and reservations, while ensuring friendly service and compliance with airline procedures.

The role emphasizes safety, teamwork, and efficient operations in a dynamic airport setting; full-time, non-exempt, with competitive benefits and the potential for flight privileges after 30 days.

Qualifications

• High School diploma, GED or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials per airport/state/customs requirements.
• Preferred: 1 year of relevant aviation or ground handling experience.

Responsibilities

• Lead a team of agents delivering customer service to passengers.
• Oversee check-in and boarding processes and assist unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Manage ticketing and check-in via computerized systems and resolve related issues.
• Direct passengers through Customs, Immigration and Quarantine.
• Ensure safety and regulatory compliance in daily operations.

Skills

Team leadership

Customer service

Education

High School diploma / GED or equivalent

Job description

Unifi Aviation, LLC is seeking an Airport Customer Service Supervisor for VRB. You will lead a team of agents, delivering passenger services across arrivals, check-in, boarding, baggage handling and reservations, while ensuring friendly service and compliance with airline procedures.

The role emphasizes safety, teamwork, and efficient operations in a dynamic airport setting; full-time, non-exempt, with competitive benefits and the potential for flight privileges after 30 days.