Airport Customer Service Team Lead

Unifi Aviation, LLC; Orange (CA); On-site; USD 23,753 - 33,830; Full time

Benefits offered by this job

Flight privileges after 30 days

Weekly pay (hourly)

Full-time 30+ hours

Paid time off

Medical, dental & vision insurance

401(k) plan

Discounts and wellness programs

Job summary

Unifi Aviation, LLC in Orange County, California is seeking an Airport Customer Service Supervisor to lead a team of agents handling arrivals, check-in, boarding, baggage, reservations and related passenger inquiries. This non-exempt, full-time role requires a high school diploma, 18+, and the ability to obtain airport credentials.

Candidates should be prepared for rotating shifts, including nights and weekends, and to perform duties in an outdoor airport environment.

Qualifications

• High School diploma, GED or equivalent.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport/state or customs requirements.
• Preferred: one year of relevant work experience in aviation or ground handling services.
• Physical ability to constantly lift up to 70 lbs and perform related duties.
• Must be able to work rotating shifts including nights, weekends and holidays; outdoor weather conditions.

Responsibilities

• Lead a team of agents in customer service duties.
• Assist passengers with a friendly welcome during arrival and check-in, including support for passengers with special needs.
• Handle all aspects of ticketing and check-in using a computerized system, including boarding, baggage service and reservations; resolve related issues.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading and delivery.
• Push wheelchairs with passengers through all airport areas.
• Monitor and enforce safe working conditions per regulations, Unifi policies, safety procedures and laws.
• Promote and adhere to Safety, Anti-Harassment, and Equal Employment Opportunity policies.
• Perform other duties as assigned; complete work safely and securely; report safety incidents or hazards promptly.

Skills

Customer service

Leadership

Team supervision

Education

High School diploma or GED

Job description

Unifi Aviation, LLC in Orange County, California is seeking an Airport Customer Service Supervisor to lead a team of agents handling arrivals, check-in, boarding, baggage, reservations and related passenger inquiries. This non-exempt, full-time role requires a high school diploma, 18+, and the ability to obtain airport credentials.

Candidates should be prepared for rotating shifts, including nights and weekends, and to perform duties in an outdoor airport environment.