Airport Customer Service Lead & Ramp Supervisor

Unifi Aviation, LLC; Fort Wayne (IN); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Flight privileges

Weekly pay

Paid time off

Medical insurance

401k

Employee discounts

Wellness programs

Job summary

Unifi Aviation, LLC in Fort Wayne, IN, is seeking an Airport Customer Service/Ramp Supervisor (FWA) to lead a team of agents, assist passengers through arrival, check-in, boarding, and baggage handling, and ensure safety and regulatory compliance.

The role involves directing passengers through customs and immigration, supporting passengers with special needs, and maintaining service quality across ticketing and check-in operations.

Qualifications

• High School diploma, GED or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.
• One year of relevant work experience in the aviation or ground handling services industry (preferred).

Responsibilities

• Leading a team of agents in customer service duties.
• Assist passengers with a friendly welcome, through arrival and check-in process, including support for special needs.
• Handle all aspects of ticketing and check-in by operating a computerized system; this includes boarding, baggage service, reservations and resolving related complaints.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure devices and baggage are ready for loading and delivery to passengers.
• Monitor and enforce safe working conditions in line with regulatory requirements and company policies.
• Perform related duties as assigned within the position's skill and capabilities.
• Complete work in a safe and secure manner following company safety and operational standards.

Skills

Customer service

Team leadership

Safety awareness

Communication

Education

High School diploma, GED or equivalent education

Job description

Unifi Aviation, LLC in Fort Wayne, IN, is seeking an Airport Customer Service/Ramp Supervisor (FWA) to lead a team of agents, assist passengers through arrival, check-in, boarding, and baggage handling, and ensure safety and regulatory compliance.

The role involves directing passengers through customs and immigration, supporting passengers with special needs, and maintaining service quality across ticketing and check-in operations.