Airport Customer Service Lead | Ramp & Passenger Care

Unifi Aviation, LLC; South Bend (IN); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Flight Privileges

Weekly pay for hourly employees

Full time starts at 30 hours per week

Paid time off

Medical, Dental and Vision Insurance

401k

Exclusive discounts and wellness

Job summary

Unifi Aviation, LLC is seeking a proactive Airport Customer Service/Ramp Supervisor-SBN to lead a team of agents in passenger service, check-in and boarding support. The role includes handling ticketing, baggage and special assistance, with shifts across A.M. and P.M. segments.

Base pay starts at $19.76 per hour for a full-time, non-exempt position. Benefits include insurance, 401k, PTO, and family flight privileges after qualifying period.

Qualifications

• High School diploma, GED, or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Responsibilities

• Lead a team of agents in customer service duties.
• Assist passengers with arrival and check-in, including special needs.
• Operate ticketing and check-in in a computerized system.
• Direct passengers through Customs, Immigration, Quarantine.
• Support ramp agents with wheelchairs, strollers, gate-checked items.
• Monitor safety and enforce Unifi policies and laws.
• Report safety incidents and hazards per policy.

Skills

Customer service

Team leadership

Communication

Education

High School diploma or GED

Tools

Ticketing system

Job description

Unifi Aviation, LLC is seeking a proactive Airport Customer Service/Ramp Supervisor-SBN to lead a team of agents in passenger service, check-in and boarding support. The role includes handling ticketing, baggage and special assistance, with shifts across A.M. and P.M. segments.

Base pay starts at $19.76 per hour for a full-time, non-exempt position. Benefits include insurance, 401k, PTO, and family flight privileges after qualifying period.