Airport Customer Service Lead — Flight Privileges

Unifi Aviation, LLC; Arkansas; Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Flight privileges after 30 days

Weekly pay for hourly employees

Full Time starts at 30 hours/week

Paid time off

Medical, Dental and Vision Insurance

401k

Exclusive discounts and wellness

Job summary

Unifi Aviation, LLC in Northwest Arkansas is seeking an Airport Customer Service Supervisor to lead a team of agents responsible for arrivals, ticketing, check-in, boarding and baggage services.

This full-time, non-exempt role requires supervising staff, managing a friendly welcome for travelers, assisting passengers with special needs, and resolving ticketing or boarding issues in a fast-paced airport environment.

Qualifications

• Strong leadership and team supervision abilities.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced airport environment.
• Willingness to work rotating shifts, including nights, weekends and holidays.

Responsibilities

• Lead a team of agents in customer service duties.
• Assist passengers with arrivals, check-in, boarding, and baggage services.
• Handle ticketing and check-in using a computerized system and resolve related issues.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure wheelchairs, strollers, and gate-checked bags are ready for loading and arrival.
• Push wheelchairs with passengers through airport areas.
• Monitor and enforce safe working conditions per regs and policies.
• Promote Safety, Anti-Harassment and Equal Employment Opportunity.
• Perform related duties as assigned within skill and experience.
• Complete work safely and securely per company standards.
• Report safety incidents and hazards per policy.

Skills

Leadership

Customer service

Communication

Team supervision

Education

High School diploma or GED

Job description

Unifi Aviation, LLC in Northwest Arkansas is seeking an Airport Customer Service Supervisor to lead a team of agents responsible for arrivals, ticketing, check-in, boarding and baggage services.

This full-time, non-exempt role requires supervising staff, managing a friendly welcome for travelers, assisting passengers with special needs, and resolving ticketing or boarding issues in a fast-paced airport environment.