Airport Customer Service Co-op - Data-Driven Ops & Experience

Delta Airlines; City of Albany (NY); Remote; USD 27,552 - 41,328; Full time

Job summary

Delta Airlines is seeking an Airport Customer Service Co‑Op in New York to analyze performance metrics, generate reports, and support customer experience initiatives. You will collaborate with multiple departments to implement best practices and deliver process improvements across operations, with rotations across groups in Atlanta during three alternating semesters.

The program seeks current undergraduates in related fields with strong communication, teamwork, and organizational skills, plus

Qualifications

• Current undergraduate student pursuing a bachelor’s degree in Industrial Engineering, Commercial Enterprise Management, Analytics, Information, Economics, Hospitality, or a related field.
• Available for three alternating semesters.
• Professional communication skills and confidence speaking with leadership at various levels.
• Team‑oriented with support for continuous improvement methodologies.
• Strong organizational, project management, and verbal/written communication skills.
• Proficiency in Microsoft Office Suite, including Excel and PowerPoint.
• Willingness and ability to learn new skills.
• Respect for diversity, equity, and inclusion.
• Committed to safety and security of self and others.
• Must be vaccinated against COVID‑19 by the hire date if required for U.S. employment.

Responsibilities

• Analyze current performance metrics and generate performance reports.
• Implement control capabilities and best practices to support customer experience.
• Collaborate with business tools and stakeholders across multiple departments.
• Provide process engineering and consulting services to enhance operations.
• Participate in data‑driven projects that impact customer‑facing departments.
• Identify and implement process enhancements to improve performance, productivity, and quality.
• Recommend new approaches to grow customer service excellence and evaluate the impact of proposed operational adjustments.

Skills

Professional communication

Team-oriented

Organizational skills

Project management

Verbal/written communication

MS Office (Excel, PowerPoint)

Willingness to learn

Diversity, equity, inclusion awareness

Safety awareness

Vaccination compliance

Education

Undergraduate student in relevant fields

Tools

Excel

PowerPoint

SQL

SAS

Python

R

Tableau

Job description

Delta Airlines is seeking an Airport Customer Service Co‑Op in New York to analyze performance metrics, generate reports, and support customer experience initiatives. You will collaborate with multiple departments to implement best practices and deliver process improvements across operations, with rotations across groups in Atlanta during three alternating semesters.

The program seeks current undergraduates in related fields with strong communication, teamwork, and organizational skills, plus