Airport Operations & Process Improvement Analyst

Delta Airlines; Concord (NH); Remote; USD 24,796 - 38,572; Part time

Job summary

Delta Airlines is seeking an undergraduate student for Airport Customer Service (ACS) and Cargo (CGO) roles in Concord, NH. The position blends data analysis, process improvement, and cross-functional collaboration to enhance customer experience and airport operations.

The role requires a bachelor’s degree at minimum and offers exposure to enterprise initiatives across multiple units, with a focus on professional development and operational efficiency.

Qualifications

• Undergraduate student pursuing a bachelor’s degree in a four-year program.
• Available for three alternating semesters.
• Strong professional presentation and communication with management.
• Teamwork orientation and commitment to continuous improvement.
• Proficient in Microsoft Office, including Excel and PowerPoint.
• Willingness to learn new competencies and adapt to diverse environments.
• Eligible for COVID-19 vaccine where required by law for U.S.-based employment.

Responsibilities

• Partner with stakeholders to measure and analyze current performance.
• Apply project management principles across the organization.
• Collaborate with business units to support enterprise initiatives.
• Provide process engineering or internal consulting services as needed.
• Engage in data collection efforts for cross-functional initiatives.
• Identify and implement upgrades to improve efficiency and performance.
• Suggest new approaches to deliver high-quality customer service and assess impact of changes.

Skills

Excel

PowerPoint

Communication

Teamwork

Project management

Data analysis

Education

Bachelor’s degree in Business, Engineering, Analytics, Statistics, Economics, Hospitality, or related field

Tools

SAS

Python

R

Tableau

Power Apps

Job description

Delta Airlines is seeking an undergraduate student for Airport Customer Service (ACS) and Cargo (CGO) roles in Concord, NH. The position blends data analysis, process improvement, and cross-functional collaboration to enhance customer experience and airport operations.

The role requires a bachelor’s degree at minimum and offers exposure to enterprise initiatives across multiple units, with a focus on professional development and operational efficiency.