Co-Op: Customer Service PMO & Process Improvement

Delta Air Lines; Atlanta (GA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Travel privileges

Training opportunities

Job summary

Delta Air Lines in Atlanta is seeking a cooperative student to support internal consulting activities across three rotations covering Spring 2027, Fall 2027, and Summer 2028. You will gather data, analyze problems, develop recommendations, and help implement performance improvements while coordinating with Delta teams.

The role requires pursuing a 4-year degree in engineering, analytics, or similar disciplines, and the ability to work in Atlanta, GA for multiple semesters.

Qualifications

• Undergraduate student pursuing a bachelor’s degree in industrial engineering, business administration, analytics, statistics, economics, aviation management, or similar in a 4-year degree program
• Available for three alternating semesters
• Work with project teams to define and solve unstructured problems with minimal direction, meet deadlines, maintain confidentiality, and function under pressure
• Must be a self-starter with strong oral and written communication
• Proficient in Microsoft Word, Excel, PowerPoint, and Access or willing to learn; experience with project management tools or databases is helpful
• Embraces diverse people, thinking, and styles; prioritizes safety and data protection
• Must have a high school diploma or equivalent, be at least 18, and authorized to work in the United States
• Work experience or coursework in process analysis and redesign is desirable

Responsibilities

• Provide quantitative and qualitative analysis of various work situations
• Provide planning and analytical skills to various improvement projects
• Assist in design and implementation of business process improvement projects
• Assist project teams in the development of measurement strategies and systems
• Assist with other research efforts as needed

Skills

Analytical thinking

Problem solving

Communication skills

Team collaboration

Attention to detail

Self-starter

Education

Bachelor’s degree in Industrial Engineering/Analytics/Business/Statistics/Economics/Aviation management

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Access

Job description

Delta Air Lines in Atlanta is seeking a cooperative student to support internal consulting activities across three rotations covering Spring 2027, Fall 2027, and Summer 2028. You will gather data, analyze problems, develop recommendations, and help implement performance improvements while coordinating with Delta teams.

The role requires pursuing a 4-year degree in engineering, analytics, or similar disciplines, and the ability to work in Atlanta, GA for multiple semesters.