Co-Op, Airport Customer Service PMO (Spring 2027)

Delta Air Lines; Atlanta (GA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Travel privileges

Training opportunities

Job summary

Delta Air Lines in Atlanta is seeking a cooperative student to support internal consulting activities across three rotations covering Spring 2027, Fall 2027, and Summer 2028. You will gather data, analyze problems, develop recommendations, and help implement performance improvements while coordinating with Delta teams.

The role requires pursuing a 4-year degree in engineering, analytics, or similar disciplines, and the ability to work in Atlanta, GA for multiple semesters.

Qualifications

• Undergraduate student pursuing a bachelor’s degree in industrial engineering, business administration, analytics, statistics, economics, aviation management, or similar in a 4-year degree program
• Available for three alternating semesters
• Work with project teams to define and solve unstructured problems with minimal direction, meet deadlines, maintain confidentiality, and function under pressure
• Must be a self-starter with strong oral and written communication
• Proficient in Microsoft Word, Excel, PowerPoint, and Access or willing to learn; experience with project management tools or databases is helpful
• Embraces diverse people, thinking, and styles; prioritizes safety and data protection
• Must have a high school diploma or equivalent, be at least 18, and authorized to work in the United States
• Work experience or coursework in process analysis and redesign is desirable

Responsibilities

• Provide quantitative and qualitative analysis of various work situations
• Provide planning and analytical skills to various improvement projects
• Assist in design and implementation of business process improvement projects
• Assist project teams in the development of measurement strategies and systems
• Assist with other research efforts as needed

Skills

Analytical thinking

Problem solving

Communication skills

Team collaboration

Attention to detail

Self-starter

Education

Bachelor’s degree in Industrial Engineering/Analytics/Business/Statistics/Economics/Aviation management

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Access

Job description

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

Broad Scope Of Position

Assist with the various Atlanta Airport Customer Service internal consulting activities including gathering and analyzing information, formulating and testing hypotheses, developing and communicating recommendations, developing measurement systems, preparing for implementing performance improvements, and assisting in change management.

Major Duties And Responsibilities

• Provide quantitative and qualitative analysis of various work situations.
• Provide planning and analytical skills to various improvement projects.
• Assist in design and implementation of various business process improvement projects.
• Assist project teams involved in the development of measurement strategies and systems.
• Assist with other research efforts as needed.

Students must be able to complete 3 alternating rotations in Atlanta, GA in line with one of the below schedules:

Spring 2027 - 1st rotation

Fall 2027 - 2nd rotation

Summer 2028 - 3rd rotation

Note: Students must not take academic classes during Co-Op semesters. Please confirm with your university and academic advisor that this schedule aligns with your curriculum.

What You Need To Succeed (Minimum Qualifications)

• Undergraduate students in pursuit of a bachelor’s degree in industrial engineering, Business Administration, Analytics, Statistics, Economics, Aviation management, or similar in a 4-year degree program
• Must be available for three (3) alternating semesters
• Work with project teams to define and solve unstructured problems with minimal direction, work on multiple assignments with strict deadlines, maintain confidentiality, and function effectively under pressure.
• Must be a self-starter.
• Assist on projects requiring effective oral and written communication skills, performing analysis with close attention to detail and working with Delta people from all areas and levels.
• Should be able to work well with others on assignments.
• Work experience or course work in process analysis and redesign is desired.
• PC skills should include Microsoft Word, Excel, PowerPoint, and Access or willingness to learn these applications quickly. Experience in PC based project management tools, other database management software, and simulations applications are helpful.
• Embraces diverse people, thinking and styles.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What Will Give You a Competitive Edge (Preferred Qualifications)

Benefits and Perks to Help You Keep Climbing

• Travel privileges are available to co-ops and their families.
• Training opportunities are available as needed.