Airport Customer Experience Co‑Op (Data‑Driven)

Delta Airlines; Saint Paul (MN); Remote; USD 27,552 - 41,328; Full time

Job summary

Delta Airlines seeks an Airport Customer Service Co‑Op in Saint Paul, MN. The role supports ticketing and airport operations, ensuring a safe, on-time baggage experience and strong customer service across Delta’s ACS and CGO offices.

The position requires a Bachelor's degree, willingness to learn, and collaboration with multiple stakeholders to drive process improvements and customer satisfaction across 22,000 frontline staff in 300 locations worldwide.

Qualifications

• Bachelor’s degree required.
• Willingness to obtain COVID-19 vaccine as required by U.S. regulations, unless currently employed with Delta Air Lines, Inc.

Responsibilities

• Degree and examine modern performance
• Put into effect assignment management abilities and practices
• Work across enterprise units with diverse stakeholders in a professional setting
• Offer procedure engineering and/or internal consulting offerings
• Participate in information series efforts for projects that impact cross‑functional departments
• Perceive and put in force enhancements to existing approaches to improve performance, productivity, and overall effectiveness
• Endorse thoughts for new ways to provide top‑quality customer service and examine the effect of proposed operational adjustments

Skills

Communication skills

Microsoft Excel

Microsoft PowerPoint

Data analysis familiarity

Team collaboration

Education

Bachelor's degree

Tools

SAS

Python

R

Tableau

Microsoft Power Apps

Job description

Delta Airlines seeks an Airport Customer Service Co‑Op in Saint Paul, MN. The role supports ticketing and airport operations, ensuring a safe, on-time baggage experience and strong customer service across Delta’s ACS and CGO offices.

The position requires a Bachelor's degree, willingness to learn, and collaboration with multiple stakeholders to drive process improvements and customer satisfaction across 22,000 frontline staff in 300 locations worldwide.