Airport Station Agent: Customer & Ramp Support

Alaska Airlines, Inc.; Wrangell (AK); On-site; USD 35,000 - 49,000; Part time

Benefits offered by this job

Free stand-by travel privileges

Comprehensive well-being programs

401k match

Annual bonus plans

Paid time off

Job summary

Alaska Airlines in Wrangell seeks a Station Agent to perform both Customer Service and Ramp Service duties, ensuring flights operate safely and efficiently. This union-represented role supports guests from curb to cabin and requires a reliable, safety-focused team member.

Responsibilities include assisting passengers, handling baggage and cargo, marshalling aircraft, and coordinating seating and meal requests.

Qualifications

• Minimum 2 years of customer service or community service experience.
• Valid unexpired driver’s license issued by a US state, territory, or D.C.
• Must be able to bend, stoop, squat, reach and grasp.
• Exceptional interpersonal and communication skills (verbal, written, listening).
• Typing speed of at least 25 WPM.
• Flexibility to work varied shifts, weekends, holidays.
• Ability to communicate in English.
• Ability to obtain airport security clearance.
• Ability to lift 75 lbs.
• Ability to learn and operate a computerized reservation system.
• Ability to anticipate needs in a fast-paced environment.
• Must have good attendance and punctuality.
• High school diploma or equivalent.
• Minimum age 18.
• Authorized to work in the United States.

Responsibilities

• Assist guests with travel needs in a fast-paced environment.
• Serve aircraft on the ground, including loading, unloading, packing and securing cargo and equipment.
• Load and offload luggage and cargo using conveyors or forklifts.
• Transport luggage and cargo to various locations at the airport.
• Maintain ramp and warehouse areas.
• Marshal and push back aircraft.
• Coordinate seat assignments and load, arrange special meals and upgrades.
• Perform boarding and gate duties including ticket checks and announcements.
• Process and secure passenger luggage.

Skills

Customer service

Driver's license

English

Lifting 75 lbs

Typing 25 WPM

Teamwork

Flexibility

Airport security clearance

Education

High school diploma

Job description

Alaska Airlines in Wrangell seeks a Station Agent to perform both Customer Service and Ramp Service duties, ensuring flights operate safely and efficiently. This union-represented role supports guests from curb to cabin and requires a reliable, safety-focused team member.

Responsibilities include assisting passengers, handling baggage and cargo, marshalling aircraft, and coordinating seating and meal requests.