Customer Service Agent-Full and Part Time at Bering Air Incorporated Nome, AK

Comunidade Metodista; Nome (AK); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K with Employer Matching

Flight / Freight Benefits

Paid Vacation

Job summary

Bering Air Incorporated in Nome, AK is seeking a Customer Service Agent to deliver exceptional passenger service, handle bookings and check-in, and support flight operations. The role emphasizes accuracy, effective communication, and adherence to safety policies.

The position requires a high school diploma, strong customer service skills, and the ability to stand for long periods and lift up to 50 lbs. Training is provided to use the company computer system for logging calls and managing

Qualifications

• High school diploma or equivalent is required.
• Strong customer service and interpersonal skills.
• Clear verbal and written communication abilities.
• Good organizational skills and attention to detail.
• Ability to work accurately under pressure in a fast-paced setting.
• Basic computer proficiency is required.
• Ability to stand for extended periods and lift up to 50 lbs.

Responsibilities

• Check in passengers, verify travel documents, check baggage, and complete flight paperwork.
• Assist with boarding procedures and ensure timely departures.
• Handle passenger inquiries, resolve common issues, and escalate complex problems.
• Complete and verify flight-related documentation and manifests.
• Coordinate with ground operations, pilots, and other staff for smooth operations.
• Adhere to safety, security, and regulatory procedures.
• Answer phones, log calls and assist customers with reservations, modifications, and cancellations.

Skills

Customer service

Communication

Organization

Attention to detail

Under pressure

Basic computer skills

Physical stamina

Education

High School Diploma or equivalent

Job description

Customer Service Agent-Full and Part Time job at Bering Air Incorporated. Nome, AK.

Customer Service Agent

The Customer Service Agent is responsible for providing exceptional service to passengers by efficiently handling passenger bookings, the check-in process, baggage and freight processing and meeting customer needs. This role also requires attention to detail to accurately complete and close out all necessary flight and operational paperwork.

Key Responsibilities

• Passenger Check In: Greet passengers warmly, verify travel documents (tickets, ID), check in baggage, and close out flight paperwork in adherence to deadlines.
• Boarding Procedure: Assist pilots in the boarding process. Make clear and informative public address announcements, verify passenger counts, and help ensure the timely departure of flights.
• Problem Solving: Handle common passenger inquiries, resolve minor issues (delayed baggage, missed connections, rescheduling), and elevate complex problems to a supervisor.
• Documentation: Complete, verify, and close out all flight-related documentation, including manifests and other operational forms, ensuring accuracy and compliance with company and regulatory standards.
• Communication: Coordinate effectively with ground operations, pilots, and other personnel to ensure seamless operations.
• Safety and Security: Adhere to all safety, security, and compliance procedures.
• Phone Operation: Answer incoming calls promptly and professionally, acting as the primary phone contact for the company. Address and resolve customer inquiries regarding flight status, ticketing, baggage policies, fares, and general travel information. Assist customers with reservations, modifications, cancellations, and special service requests over the phone. Utilize the company's computer system to accurately log call details, customer interactions, and resolutions. Coordinate effectively with dispatch, CSAs and other personnel to ensure seamless operations and consistent delivery of information across all channels. Other duties as assigned.

Required Qualifications

• High School Diploma or equivalent required.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Exceptional organizational skills and attention to detail.
• Ability to work accurately under pressure in a fast-paced environment.
• Basic computer proficiency.
• Ability to stand for extended periods of time.
• Ability to lift 50lbs.

Benefits

• Starting Pay $33 an hour - DOE
• Medical
• Dental
• Vision
• 401K with Employer Matching
• Flight / Freight Benefits
• Paid Vacation