Airport Customer Experience Supervisor

Unifi Aviation, LLC; Dallas, Northern (TX, KY); Hybrid; USD 22,000 - 31,000; Full time

Job summary

Unifi Aviation, LLC is seeking an Airport Customer Service Supervisor to lead a team of agents in delivering outstanding passenger service from arrival through boarding. Responsibilities include directing check-in, ticketing, baggage handling, and assisting passengers with special needs to ensure smooth operations at DAL.

The role emphasizes safety, policy adherence, and exemplary guest care, with multiple shifts and a full-time schedule in Dallas, Texas.

Qualifications

• High School diploma or equivalent required.
• Must be at least 18 years of age.
• Credentials required as per airport/state requirements.

Responsibilities

• Lead a team of agents in customer service duties.
• Assist passengers with arrival/check-in, including passengers with special needs.
• Handle ticketing and check-in using a computerized system; manage boarding and baggage services.

Skills

Customer service

Team leadership

Communication

Education

High School diploma or equivalent

Tools

Ticketing system

Check-in process

Job description

Unifi Aviation, LLC is seeking an Airport Customer Service Supervisor to lead a team of agents in delivering outstanding passenger service from arrival through boarding. Responsibilities include directing check-in, ticketing, baggage handling, and assisting passengers with special needs to ensure smooth operations at DAL.

The role emphasizes safety, policy adherence, and exemplary guest care, with multiple shifts and a full-time schedule in Dallas, Texas.