Airport Customer Experience Lead

Unifi Aviation LLC; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flight Privileges

Weekly pay

Full time starts at 30 hours per week

Paid time off

Medical, Dental and Vision Insurance

401k for all employees

Exclusive discounts and wellness 프로그램

Job summary

Unifi Aviation LLC in San Antonio, TX is seeking a driven supervisor to lead a team of passenger service agents handling arrivals, check-in, ticketing, boarding, baggage, and customer inquiries.

The role focuses on delivering excellent service, ensuring safety, and coordinating with ramp and airport operations; candidates should have a high school diploma, be 18+, and capable of obtaining airport credentials.

Qualifications

• Must have a high school diploma or GED or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state regulations.

Responsibilities

• Lead a team of passenger service agents in customer service duties.
• Assist passengers with arrivals, check-in, ticketing, boarding, and baggage services.
• Handle ticketing and check-in using a computerized system and resolve related issues.
• Direct passengers through Customs, Immigration, and Quarantine as needed.
• Assist ramp agents to ensure wheelchairs and bags are ready for loading and unloading.
• Ensure safety and compliance with company policies and regulatory requirements.
• Promote Safety, Anti-Harassment and Equal Employment Opportunity policies.
• Perform other duties as assigned while maintaining safety and security standards.

Skills

Customer service

Team leadership

Communication

Education

High School diploma or GED

Job description

Unifi Aviation LLC in San Antonio, TX is seeking a driven supervisor to lead a team of passenger service agents handling arrivals, check-in, ticketing, boarding, baggage, and customer inquiries.

The role focuses on delivering excellent service, ensuring safety, and coordinating with ramp and airport operations; candidates should have a high school diploma, be 18+, and capable of obtaining airport credentials.