Airport Customer Service Supervisor — Lead Passenger Care

Unifi Aviation LLC; Morrisville (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flight Privileges

Weekly pay for hourly employees

Full time starts at 30 hours per week

Paid time off

Medical, Dental and Vision Insurance

401k

Exclusive discounts and wellness

Job summary

Unifi Aviation LLC is seeking a Customer Service Lead to manage a team of agents across arrivals, ticketing, check-in, and boarding processes at our airport operations in North Carolina. You will ensure smooth passenger experiences, oversee baggage and reservations, and resolve inquiries and complaints with professionalism.

The role requires guiding staff, assisting passengers including those with special needs, and ensuring compliance with regulatory and company safety policies.

Qualifications

• High School diploma, GED or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Responsibilities

• Lead a team of agents in customer service duties.
• Assist passengers with arrival and check-in, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Monitor and enforce safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.
• Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.
• Perform other related duties as assigned within the appropriate skill, experience and capabilities expected for this position.
• Complete work in a safe and secure manner, following company safety and operational standards
• Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Skills

Customer service

Team leadership

Education

High School diploma

Job description

Unifi Aviation LLC is seeking a Customer Service Lead to manage a team of agents across arrivals, ticketing, check-in, and boarding processes at our airport operations in North Carolina. You will ensure smooth passenger experiences, oversee baggage and reservations, and resolve inquiries and complaints with professionalism.

The role requires guiding staff, assisting passengers including those with special needs, and ensuring compliance with regulatory and company safety policies.