Customer Service Representative - Charleston Airport

National Car Rental; North Charleston (SC); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with company match

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental at Charleston International Airport is seeking a Customer Experience Representative to deliver friendly, efficient service and guide customers through rental terms and options. This role requires continuous engagement with customers, quick problem solving, and a proactive attitude in a fast-paced airport environment.

The position offers opportunities for performance-based bonuses and employee discounts, with comprehensive benefits and a focus on customer care and operational

Qualifications

• High School Diploma or G.E.D. required.
• Minimum of 1 year prior customer service retail or administrative support experience.
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms, vehicle features, and services.
• Offer additional assistance such as directions, maps, and local information.
• Handle reservations, rate quotes, and general inquiries via phone or in person.
• Assist in assessing condition of rental at return and communicate needs to management.

Skills

Customer service experience

Communication

Time management

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). This Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This is a highly active position that requires continuous movement throughout the workday. Responsibilities include, but are not limited to, processing vehicle returns, managing customer exits, checking in customers, conducting vehicle spot checks, and moving throughout the garage and service areas. Candidates should be comfortable working in a fast-paced environment and spending the majority of their shift on their feet.

This position is located at the Charleston International Airport (CHS): 5500 International Blvd 119 Charleston, SC 29418

This position pays up to $23.96 / hour ($18.20 / hour plus monthly bonus opportunities) based on performance. In a year you can make up to $49,800.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedules Available

• Thursday-Monday
  • 7:00am-3:00pm
  • 10:00am-6:00pm
  • 12:00pm-8:00pm
  • 5:00pm-1:00am
• Saturday-Wednesday
  • 7:00am-3:00pm
  • 10:00am-6:00pm
  • 12:00pm-8:00pm
  • 5:00pm-1:00am

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years