Airport CS Supervisor - Lead Team & Flight Privileges

Unifi Aviation, LLC; Ontario (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Flight privileges after 30 days

Weekly pay for hourly employees

Full-time starts at 30 hours per week

Paid time off

Medical, dental and vision insurance

401k for all employees

Exclusive discounts and wellness برامج

Job summary

Unifi Aviation, LLC is seeking individuals to join our growing team in passenger services at the airport. You will lead a team of agents handling arrivals, ticketing, check-in, boarding, baggage services, reservations, and inquiries, while ensuring a welcoming, safe, and compliant passenger experience.

The role requires managing complex customer interactions, supporting passengers including those with special needs, and working across airport operations.

Qualifications

• Must be able to lead a team of agents in a customer service role.
• Must be able to assist passengers with a friendly welcome and support for special needs.
• Must be able to operate ticketing/check-in systems and resolve related issues.

Responsibilities

• Lead a team of agents in customer service duties.
• Assist passengers with arrival, check-in, boarding, baggage handling, reservations, and inquiries.
• Manage ticketing and check-in via computerized systems including boarding and baggage service.
• Direct passengers through Customs, Immigration, and Quarantine processes.
• Assist ramp agents to ensure wheelchairs and gate-checked bags are available for loading and arrival.
• Push wheelchairs with passengers through airport areas as needed.
• Monitor and enforce safe working conditions per regulations and company policies.
• Report safety and security incidents and potential hazards per the Unifi policy.

Skills

Customer service

Team leadership

Passenger assistance

Education

High School diploma, GED or equivalent

Job description

Unifi Aviation, LLC is seeking individuals to join our growing team in passenger services at the airport. You will lead a team of agents handling arrivals, ticketing, check-in, boarding, baggage services, reservations, and inquiries, while ensuring a welcoming, safe, and compliant passenger experience.

The role requires managing complex customer interactions, supporting passengers including those with special needs, and working across airport operations.