Airport Car Rental Concierge - Customer Service Pro

National Car Rental; Tucson (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental at Tucson Airport is seeking a Customer Service Agent to provide friendly, efficient service throughout the rental process and to greet members in the Emerald Aisle program. You will help customers choose vehicles, answer questions, and keep the experience smooth and welcoming for all guests.

The position supports Friday–Monday, 1:00pm–12:00am shifts and requires at least one year of in-person customer service, a valid US driver’s license, and being 18 or older.

Qualifications

• Must be at least 18 years of age.
• At least 1 year of face-to-face customer service experience within the last 5 years.
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related convictions (DWI/DUI) in the last 3 years.
• Authorized to work in the United States without sponsorship.
• Shift: Friday - Monday 1:00pm - 12:00am.

Responsibilities

• Greets and assists customers across brands, understanding differences between products and services.
• Identifies customers by name, verifies rental agreements and reservations.
• Ensures smooth handling of rental and return processes.
• Resolves issues to maintain customer loyalty.
• Maintains courteous, timely service and accuracy in rental documents.

Skills

Customer service

Communication

Problem solving

Attention to detail

Job description

National Car Rental at Tucson Airport is seeking a Customer Service Agent to provide friendly, efficient service throughout the rental process and to greet members in the Emerald Aisle program. You will help customers choose vehicles, answer questions, and keep the experience smooth and welcoming for all guests.

The position supports Friday–Monday, 1:00pm–12:00am shifts and requires at least one year of in-person customer service, a valid US driver’s license, and being 18 or older.