Car Rental Customer Experience Agent (Emerald Aisle)

National Car Rental; Las Vegas (NV); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

401k

Paid time off

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Employee rental car discounts

Job summary

National Car Rental in Las Vegas, NV is hiring a Customer Service Agent to provide friendly, efficient service throughout the rental process at the Gilespie Street location. The role includes greeting members, assisting with vehicle selection, and ensuring quick, accurate transactions.

The position is full-time with a union bid schedule and 40 hours per week. Benefits include health, dental, vision, life insurance, 401k, paid time off, and discounts on rentals.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or G.E.D. required.
• Minimum 1 year of customer service and sales experience in retail, guest services, hospitality or administrative support.
• Must have a valid driver’s license with limited moving violations and no disqualifying convictions in the past years.
• Authorized to work in the United States without sponsorship.
• Must be able to work all shifts including nights, weekends and holidays.

Responsibilities

• Ensure smooth rental handling by assisting in exchange/return processes and reviewing rates and charges.
• Answer customer questions and assist based on needs for each brand.
• Greet customers by name, verify rental agreements and reservations, and thank customers after service.
• Prepare Rental Agreement Folder and provide directions/maps/local area information.
• Answer telephone in a friendly and prompt manner.
• Work in various customer-facing roles including Return Agent, Exit Booth Agent, and Greeter as needed.
• Always act in customers' and company's best interest to ensure loyalty.
• Maintain neat, stocked rental counters and customer areas.
• Assist customers in the queue to minimize wait times.

Skills

Customer service

Sales experience

Retail experience

Hospitality

Education

High School Diploma or G.E.D.

Job description

National Car Rental in Las Vegas, NV is hiring a Customer Service Agent to provide friendly, efficient service throughout the rental process at the Gilespie Street location. The role includes greeting members, assisting with vehicle selection, and ensuring quick, accurate transactions.

The position is full-time with a union bid schedule and 40 hours per week. Benefits include health, dental, vision, life insurance, 401k, paid time off, and discounts on rentals.