Customer Experience Specialist – Emerald Aisle (Evening Shifts)

National Car Rental; Tucson (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Employee rental discounts

401k with matching

Health insurance

Life insurance

Dental insurance

Vision insurance

Training and development

Job summary

National Car Rental at Tucson Airport is hiring a Customer Service Agent to provide friendly, efficient service throughout the rental process. You will greet members, assist with Emerald Aisle preferences, and ensure quick, accurate handling of rentals and returns.

The role includes working Friday–Monday 1:00pm–12:00am, with benefits such as PTO, employee discounts, 401k with matching, health, dental, and vision insurance, and training opportunities.

Qualifications

• Must be at least 18 years old.
• At least 1 year of face-to-face customer service experience within the last 5 years.
• Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related convictions (DWI/DUI) on driving record in the last 3 years.
• Must be authorized to work in the United States and not require sponsorship.

Responsibilities

• Greets and assists customers based on needs and requests, understanding differences between brands when applicable.
• Identifies customers by name and verifies rental agreements and reservations.
• Ensures smooth rental process, assisting with exchange and return of vehicles.
• Resolves issues in a fair manner to maintain customer loyalty.
• Maintains courteous, attentive service and completes all rental documents accurately.

Skills

Customer service

Communication

Job description

National Car Rental at Tucson Airport is hiring a Customer Service Agent to provide friendly, efficient service throughout the rental process. You will greet members, assist with Emerald Aisle preferences, and ensure quick, accurate handling of rentals and returns.

The role includes working Friday–Monday 1:00pm–12:00am, with benefits such as PTO, employee discounts, 401k with matching, health, dental, and vision insurance, and training opportunities.