Emerald Club Concierge & Airport Service Specialist

National Car Rental

Richmond (VA)

On-site

USD 17,000 - 24,000

Full time

2 days ago

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Benefits offered by this job

Paid time off

Employee rental car discounts

401k with profit sharing matching

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental at Richmond International Airport is seeking an Emerald Club Service Specialist to deliver professional, friendly service to Emerald Club Members at the counter and on the lot. The role emphasizes accuracy in vehicle selection and efficient problem resolution in a fast-paced environment.

Responsibilities include welcoming members, providing information, coordinating with drivers and managers, and maintaining an orderly service area while ensuring safety and quality standards

Qualifications

Must be at least 18 years old.
Authorized to work in the United States without sponsorship.
Minimum 6 months of customer service or sales experience.

Responsibilities

Welcome Emerald Club members with friendly, professional dialogue.
Provide information and resolve questions or concerns promptly.
Assist with vehicle selection and directions as needed.
Maintain a clean, organized service area and assist with daily operations.
Coordinate with drivers and managers to ensure vehicle supply and service quality.
Document customer issues and identify opportunities to improve service delivery.

Skills

Customer service

Sales experience

Communication

Education

High School Diploma or GED

Job description

Responsibilities include welcoming members, providing information, coordinating with drivers and managers, and maintaining an orderly service area while ensuring safety and quality standards

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