Airport Car Rental Customer Experience Pro

National Car Rental

South Bend (IN)

On-site

USD 28,000 - 30,000

Full time

8 days ago

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Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan with 401k

Job summary

National Car Rental seeks a Customer Experience Representative (CXR) at the South Bend Airport to deliver friendly, efficient service and handle the rental process from verification to return. You will explain terms, features, and options, aiming to ensure a positive experience for all customers.

The role supports a schedule including evenings and weekends, with opportunities for growth and bonus participation.

Qualifications

Minimum 2 years of customer service or sales experience in retail, guest services, or administrative support.
Must be at least 18 years old.
Authorized to work in the United States without requiring work sponsorship now or in the future.
Valid driver's license with no more than 2 moving violations in the past 2 years.
No drug or alcohol related convictions in the past 5 years (DUI/DWI).

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner.
Provide superior, efficient customer service by explaining rental terms and vehicle features.
Offer protection products and upgrades per company methods to meet customer needs.
Provide directions and local area information as needed.
Answer incoming calls for reservations, quotes, and questions; resolve issues for customers and other branches.
Notify Management of any known customer or vehicle problems and maintenance needs.
Attend on-the-job training and company-sponsored development opportunities.