Customer Experience Representative - South Bend Airport

National Car Rental; South Bend (IN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan with 401k

Job summary

National Car Rental seeks a Customer Experience Representative (CXR) at the South Bend Airport to deliver friendly, efficient service and handle the rental process from verification to return. You will explain terms, features, and options, aiming to ensure a positive experience for all customers.

The role supports a schedule including evenings and weekends, with opportunities for growth and bonus participation.

Qualifications

• Minimum 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Must be at least 18 years old.
• Authorized to work in the United States without requiring work sponsorship now or in the future.
• Valid driver's license with no more than 2 moving violations in the past 2 years.
• No drug or alcohol related convictions in the past 5 years (DUI/DWI).

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms and vehicle features.
• Offer protection products and upgrades per company methods to meet customer needs.
• Provide directions and local area information as needed.
• Answer incoming calls for reservations, quotes, and questions; resolve issues for customers and other branches.
• Notify Management of any known customer or vehicle problems and maintenance needs.
• Attend on-the-job training and company-sponsored development opportunities.

Skills

Customer service

Sales experience

Communication

Multitasking

Education

High School Diploma or GED

Job description

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays $20.67 / hour plus bonus opportunities and is located at the South Bend Airport (SBN) - 4647 Progress Dr. South Bend, IN 46628.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

We Have The Following Schedule Available

• Monday: 4:00pm to Close
• Tuesday: OFF
• Wednesday: OFF
• Thursday: 4:00pm to Close
• Friday: 4:00pm to Close
• Saturday: 4:00pm to Close
• Sunday: 4:00pm to Close

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than 2 moving violations and/or at fault accidents in the past 2 years.
• No drug or alcohol related convictions on driving record in the past 5 years (ie., DUI/DWI).