Customer Experience Pro - Car Rentals

National Car Rental; Cedar Rapids (IA); On-site; USD 19,286 - 26,174; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental is hiring a Full Time Customer Experience Representative at the Cedar Rapids Airport location. You will handle friendly, efficient service, explain rental terms, feature options, and help customers with reservations and returns.

The role emphasizes accurate documentation, upselling optional protections, and providing local area information. A strong focus on attendance, training, and customer satisfaction is expected.

Qualifications

• Must have at least 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past three years.
• No drug or alcohol related conviction on driving record in the past five years.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services.
• Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment.
• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information.
• Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors.
• Place outgoing calls for callback management and miscellaneous assignments as needed.
• Assist in assessing the condition of rentals upon return.
• Notify management of any known customer problems.
• Notify management of any known vehicle problems and any required vehicle maintenance.
• Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and company-sponsored classroom training.
• Perform miscellaneous and backup duties as assigned.
• Seek to improve job performance through self-assessment, skill development, training, and goal setting.
• Maintain a regular and reliable level of attendance and punctuality.

Skills

Customer service experience

Sales experience

Education

High School Diploma or G.E.D.

Job description

National Car Rental is hiring a Full Time Customer Experience Representative at the Cedar Rapids Airport location. You will handle friendly, efficient service, explain rental terms, feature options, and help customers with reservations and returns.

The role emphasizes accurate documentation, upselling optional protections, and providing local area information. A strong focus on attendance, training, and customer satisfaction is expected.