Airport Café Assistant Manager — Lead Fast, High-Volume Ops

SSP America; Chicago (IL); On-site; USD 64,000 - 67,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

SSP America is hiring an Assistant Restaurant Manager for Dunkin’ at MDW Airport. You will partner with the General Manager to drive daily operations, lead a diverse team, and ensure fast, friendly service in a high-volume airport setting.

The role emphasizes floor leadership, staff development, and accountability for speed and quality of service, with a focus on guest experience and operational excellence.

Qualifications

• 2+ years of restaurant management experience in quick-service or high-volume environments.
• Experience leading teams, managing labor, and controlling costs.
• Strong communication and guest-service focus.

Responsibilities

• Lead daily restaurant operations, including openings and peak periods.
• Coach, develop, and schedule team members for fast, accurate service.
• Maintain Dunkin brand standards for beverage quality and cleanliness.
• Monitor speed of service and adjust staffing to meet demand.
• Ensure health, safety, and sanitation compliance.
• Manage inventory, ordering, and cost controls.
• Oversee cash handling and reporting accuracy.
• Resolve guest concerns quickly and professionally.
• Support a positive, accountable team culture.

Skills

Leadership

People management

Staff coaching

Operations oversight

Guest service

Communication

Job description

SSP America is hiring an Assistant Restaurant Manager for Dunkin’ at MDW Airport. You will partner with the General Manager to drive daily operations, lead a diverse team, and ensure fast, friendly service in a high-volume airport setting.

The role emphasizes floor leadership, staff development, and accountability for speed and quality of service, with a focus on guest experience and operational excellence.