Airport Café Assistant Manager — Fast-Paced Ops Lead, Bonus

SSP Group; Chicago (IL); On-site; USD 64,000 - 67,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Employee assistance program

Bonus potential

Job summary

SSP America at Chicago MDW Airport is seeking an Assistant Restaurant Manager to partner with the General Manager in delivering fast, friendly service in a high-volume setting. You will lead daily operations, coach the team, and ensure quality, speed, and consistency for travelers.

You will oversee staffing, inventory, and cost controls while maintaining brand standards and a safe, clean environment for guests and teammates alike.

Qualifications

• 2+ years of restaurant management experience in quick-service, coffee, or high-volume food and beverage.
• Experience with Dunkin' or another national franchise brand preferred.
• Experience leading teams, managing labor, and controlling costs.
• Knowledge of food safety standards such as HACCP or ServSafe.
• Strong communication and leadership skills.
• Ability to work flexible shifts, including early mornings, evenings, and weekends.

Responsibilities

• Lead daily restaurant operations, including early morning openings, peak rush periods, and closing.
• Coach, develop, and schedule team members to deliver fast and consistent guest service.
• Maintain Dunkin' brand standards for beverage quality, food presentation, and cleanliness.
• Monitor speed of service and adjust staffing to meet peak travel demand.
• Ensure compliance with all health, safety, and sanitation regulations.
• Manage inventory, ordering, and cost controls.
• Oversee cash handling and ensure accurate reporting.
• Resolve guest concerns quickly and professionally.
• Support a positive team culture focused on accountability and performance.

Skills

Restaurant management

Leadership

Food safety knowledge

Communication

Team coaching

Job description

SSP America at Chicago MDW Airport is seeking an Assistant Restaurant Manager to partner with the General Manager in delivering fast, friendly service in a high-volume setting. You will lead daily operations, coach the team, and ensure quality, speed, and consistency for travelers.

You will oversee staffing, inventory, and cost controls while maintaining brand standards and a safe, clean environment for guests and teammates alike.