Assistant Restaurant Manager at Dunkin

SSP America; Chicago (IL); On-site; USD 64,000 - 67,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

SSP America is hiring an Assistant Restaurant Manager for Dunkin’ at MDW Airport. You will partner with the General Manager to drive daily operations, lead a diverse team, and ensure fast, friendly service in a high-volume airport setting.

The role emphasizes floor leadership, staff development, and accountability for speed and quality of service, with a focus on guest experience and operational excellence.

Qualifications

• 2+ years of restaurant management experience in quick-service or high-volume environments.
• Experience leading teams, managing labor, and controlling costs.
• Strong communication and guest-service focus.

Responsibilities

• Lead daily restaurant operations, including openings and peak periods.
• Coach, develop, and schedule team members for fast, accurate service.
• Maintain Dunkin brand standards for beverage quality and cleanliness.
• Monitor speed of service and adjust staffing to meet demand.
• Ensure health, safety, and sanitation compliance.
• Manage inventory, ordering, and cost controls.
• Oversee cash handling and reporting accuracy.
• Resolve guest concerns quickly and professionally.
• Support a positive, accountable team culture.

Skills

Leadership

People management

Staff coaching

Operations oversight

Guest service

Communication

Job description

Salary: $64,000 – $67,000 / year + bonus

Location: Chicago Midway International Airport (MDW)

Compensation And Benefits

• Base salary: $64,000 – $67,000 per year
• Quarterly performance bonus + annual super bonus
• Health, dental, vision, and life insurance
• 401(k) with company match
• Paid time off and employee assistance program

About the Role

Join Dunkin' at MDW Airport, a high-volume, quick-service café serving fresh coffee, espresso drinks, donuts, and breakfast favorites to travelers on the go.

As an Assistant Restaurant Manager, you will partner with the General Manager to lead daily operations, drive team performance, and ensure every guest receives fast, friendly, and accurate service in a fast-paced airport environment.

This role is ideal for someone who thrives in high-volume quick-service operations, enjoys leading teams on the floor, and takes ownership of both speed of service and operational execution.

Key Responsibilities

• Lead daily restaurant operations, including early morning openings, peak rush periods, and closing
• Coach, develop, and schedule team members to deliver fast and consistent guest service
• Maintain Dunkin' brand standards for beverage quality, food presentation, and cleanliness
• Monitor speed of service and adjust staffing to meet peak travel demand
• Ensure compliance with all health, safety, and sanitation regulations
• Manage inventory, ordering, and cost controls
• Oversee cash handling and ensure accurate reporting
• Resolve guest concerns quickly and professionally
• Support a positive team culture focused on accountability and performance

Qualifications

• 2+ years of restaurant management experience in quick-service, coffee, or high-volume food and beverage
• Experience with Dunkin' or another national franchise brand preferred
• Experience leading teams, managing labor, and controlling costs
• Knowledge of food safety standards such as HACCP or ServSafe
• Strong communication and leadership skills
• Ability to work flexible shifts, including early mornings, evenings, and weekends

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or any other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.