Assistant Restaurant Manager at Dunkin

SSP Group; Chicago (IL); Hybrid; USD 64,000 - 67,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Life insurance

401(k) with company match

Paid time off

Employee assistance program

Bonus: quarterly + annual

Career growth opportunities

Job summary

SSP America at Chicago's MDW Airport is seeking an Assistant Restaurant Manager for Dunkin' to lead daily operations in a high-volume, fast-paced airport setting. You will partner with the General Manager to drive performance, coach the team, and ensure fast, friendly, and accurate service for travelers.

This role emphasizes brand standards, inventory and cost controls, and strong leadership to deliver exceptional guest experiences while thriving in a dynamic airport environment.

Qualifications

• 2+ years of restaurant management experience in quick-service, coffee, or high-volume food and beverage.
• Experience with Dunkin' or another national franchise brand preferred.
• Experience leading teams, managing labor, and controlling costs.
• Knowledge of food safety standards such as HACCP or ServSafe.
• Strong communication and leadership skills.
• Ability to work flexible shifts, including early mornings, evenings, and weekends.

Responsibilities

• Lead daily restaurant operations, including early morning openings, peak rush periods, and closing.
• Coach, develop, and schedule team members to deliver fast and consistent guest service.
• Maintain Dunkin' brand standards for beverage quality, food presentation, and cleanliness.
• Monitor speed of service and adjust staffing to meet peak travel demand.
• Ensure compliance with all health, safety, and sanitation regulations.
• Manage inventory, ordering, and cost controls.
• Oversee cash handling and ensure accurate reporting.
• Resolve guest concerns quickly and professionally.
• Support a positive team culture focused on accountability and performance.

Skills

Restaurant management

Team leadership

Labor cost control

Food safety knowledge

Flexible scheduling

Fast-paced service

Job description

Salary: $64,000 – $67,000 / year + bonus
Location: Chicago Midway International Airport (MDW)

Compensation and Benefits:

• Base salary: $64,000 – $67,000 per year
• Quarterly performance bonus + annual super bonus
• Health, dental, vision, and life insurance
• 401(k) with company match
• Paid time off and employee assistance program

About the Role:

Join Dunkin' at MDW Airport, a high-volume, quick-service café serving fresh coffee, espresso drinks, donuts, and breakfast favorites to travelers on the go.

As an Assistant Restaurant Manager, you will partner with the General Manager to lead daily operations, drive team performance, and ensure every guest receives fast, friendly, and accurate service in a fast-paced airport environment.

This role is ideal for someone who thrives in high-volume quick-service operations, enjoys leading teams on the floor, and takes ownership of both speed of service and operational execution.

Key Responsibilities:

• Lead daily restaurant operations, including early morning openings, peak rush periods, and closing
• Coach, develop, and schedule team members to deliver fast and consistent guest service
• Maintain Dunkin' brand standards for beverage quality, food presentation, and cleanliness
• Monitor speed of service and adjust staffing to meet peak travel demand
• Ensure compliance with all health, safety, and sanitation regulations
• Manage inventory, ordering, and cost controls
• Oversee cash handling and ensure accurate reporting
• Resolve guest concerns quickly and professionally
• Support a positive team culture focused on accountability and performance

Qualifications:

• 2+ years of restaurant management experience in quick-service, coffee, or high-volume food and beverage
• Experience with Dunkin' or another national franchise brand preferred
• Experience leading teams, managing labor, and controlling costs
• Knowledge of food safety standards such as HACCP or ServSafe
• Strong communication and leadership skills
• Ability to work flexible shifts, including early mornings, evenings, and weekends

Why Join Dunkin' at MDW?

• Recognized brand: Lead a team for a nationally known coffee and donut brand inside a major airport
• Fast-paced environment: High-volume service that builds strong operational skills
• Career growth: Opportunities to advance within SSP America
• Competitive pay, bonus potential, and full benefits

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or any other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.