Airport Assistant Manager: Lead Ops, Coach, & Boost Sales

Midwestern Wheels Inc.; Madison (WI); Presencial; USD 60.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO from day one

Birthday holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with match

Employee discounts

EAP

Descripción de la vacante

Midwestern Wheels, Inc. is seeking an Assistant Manager at the Madison airport location to oversee daily operations, support staff development, and ensure an exceptional customer experience.

Reporting to the Airport Manager, you will coach and mentor employees to enhance sales and customer service skills, fostering a positive team environment. The role requires supervisory experience, strong communication, and the ability to work in a fast-paced setting.

Formación

• Previous supervisory experience required.
• Strong verbal communication skills to effectively interact with customers, co-workers, and management.
• Ability to work effectively in a fast-paced environment.
• Must be physically able to assist customers at the rental counter, including standing for extended periods.
• Ability to work flexible schedules which may include evenings, weekends, and holidays, as scheduled.
• Able to effectively handle confidential information.
• Must be at least 18 years of age.
• Must have a valid state driver’s license and good driving record.

Responsabilidades

• Oversee the day-to-day operational activities of the airport location.
• Foster a positive and collaborative team environment.
• Motivate, coach, and develop staff to excel in sales and customer service.
• Assist in hiring, training, evaluating, and scheduling employees.
• Report all aspects of productivity to the Airport Manager.
• Engage with customers in a professional and friendly manner, handling inquiries and concerns effectively.
• Ensure a seamless customer experience while promoting additional products and services.
• Work a flexible schedule, including mid-shifts, evenings and weekends.

Conocimientos

Supervisory experience

Customer service

Sales

Leadership

Descripción del empleo

Midwestern Wheels, Inc. is seeking an Assistant Manager at the Madison airport location to oversee daily operations, support staff development, and ensure an exceptional customer experience.

Reporting to the Airport Manager, you will coach and mentor employees to enhance sales and customer service skills, fostering a positive team environment. The role requires supervisory experience, strong communication, and the ability to work in a fast-paced setting.