Airport Passenger Services Specialist

Unifi Aviation, LLC; Madison (WI); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Flight privileges after 30 days

Weekly pay for hourly employees

FT starts at 30 hours/week

Paid time off

Medical, dental, vision insurance

401k for all employees

Discounts and wellness programs

Job summary

Unifi Aviation, LLC in Madison, Wisconsin, is seeking an Airport Customer Service Agent for MSN full-time. No prior experience is required; paid training is provided. The role covers passenger assistance during arrivals, check-in, boarding and baggage services, with opportunities for flight privileges after 30 days.

Expect rotating shifts including mornings, nights, and weekends. Full-time benefits include medical, dental, vision, 401(k), and employee discounts; annual performance pay is

Qualifications

• High School diploma or GED.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Responsibilities

• Assist passengers with arrival and check-in, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system, including boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading and delivery to passengers.
• Push wheelchairs with passengers through all areas of the airport.
• Adhere to all safety procedures and policies.
• Perform other related duties as assigned within the appropriate skill, experience and capabilities expected for this position.
• Complete work in a safe and secure manner, following company safety and operational standards; report safety incidents and potential hazards.

Skills

Minimum age 18

Credentials per airport/state

Education

High School diploma or GED

Job description

Unifi Aviation, LLC in Madison, Wisconsin, is seeking an Airport Customer Service Agent for MSN full-time. No prior experience is required; paid training is provided. The role covers passenger assistance during arrivals, check-in, boarding and baggage services, with opportunities for flight privileges after 30 days.

Expect rotating shifts including mornings, nights, and weekends. Full-time benefits include medical, dental, vision, 401(k), and employee discounts; annual performance pay is