Outdoor Rental Lot Associate: Customer Care & Vehicle Prep

Midwestern Wheels Inc.; Madison (WI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off from day one

Paid holidays including birthday

Medical, dental, vision insurance

Life and disability insurance

401(k) with company match

Employee discounts on car rentals

Job summary

Midwestern Wheels, Inc. is hiring a Rental Lot Operations Associate to support our Madison airport rental operation. You will manage outdoor vehicle readiness, greet customers, and coordinate vehicle movement to ensure a fast, smooth pickup and return experience.

You will use a handheld device to update vehicle status, assist with check-in/out, and perform inspections and detailing as needed. This on-site role requires flexibility, reliability, and a strong customer service mindset.

Qualifications

• Must be at least 18 years old.
• Valid driver's license for at least two years with good driving record.
• Professional, enthusiastic, and outstanding communication skills with customers, co-workers, and management.
• Basic computer skills (typing, data entry).

Responsibilities

• Vehicle Inventory — Track and record vehicle status using a mobile handheld device.
• Customer Support — Greet customers, answer questions, and provide friendly, professional service.
• Vehicle Check-In/Out — Record mileage, fuel levels, and vehicle condition; enter information into our system accurately.
• Vehicle Inspection — Review vehicles for body damage, mileage, and fuel level.
• Lot Organization — Ensure vehicles are clean, available, and positioned correctly for rental.
• Vehicle Movement — Drive and reposition a variety of vehicles as needed.
• Detailing Vehicles — Assist with detailing vehicles as needed.

Skills

Customer service

Communication

Mobile devices

Outdoor work

Attention to detail

Driver's license

Job description

Midwestern Wheels, Inc. is hiring a Rental Lot Operations Associate to support our Madison airport rental operation. You will manage outdoor vehicle readiness, greet customers, and coordinate vehicle movement to ensure a fast, smooth pickup and return experience.

You will use a handheld device to update vehicle status, assist with check-in/out, and perform inspections and detailing as needed. This on-site role requires flexibility, reliability, and a strong customer service mindset.