Airline Transport & Dispatch Lead

DO & CO AG; New York (NY); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Daily Complimentary Meals

401K and medical benefits

Job summary

DO & CO NY is seeking a hands-on Transportation Manager to lead end-to-end transportation and dispatch across a high-volume flight schedule. You will drive on-time performance and serve as the central liaison among dispatch, kitchen production, ramp teams, and airline partners.

This role requires on-floor leadership, managing catering operations, and resolving delays in real time while maintaining safety and service excellence.

Qualifications

• Bachelor’s degree in Logistics, Transportation, Aviation Management, Business Management, or a related field.
• 5+ years of leadership experience in transportation, logistics, airline catering, or aviation operations.
• Proven ability to lead in a high-pressure, time-sensitive environment.
• Strong knowledge of transportation and dispatch logistics, ramp and airport operations, and safety compliance.
• Hands-on leadership with strong decision-making and problem-solving skills.
• Experience with CDL compliance, DOT regulations, and safety programs.
• Excellent communication and stakeholder management skills.
• Experience in airport and/or union environments is preferred.
• Proficient in Microsoft Word, Excel, Outlook, and other office tools.
• Ability to pass mandatory airport security clearance (TSA/SIDA, etc.).

Responsibilities

• Own and lead end-to-end transportation and dispatch operations across a high-volume flight schedule.
• Drive on-time performance (OTP) while meeting strict airline service level agreements.
• Oversee dispatch planning, routing, and load coordination to ensure accurate and timely flight coverage.
• Act as the central point of coordination between dispatch, kitchen production, ramp teams, and airline partners.
• Provide hands-on, real-time leadership on the floor and ramp—this is not a desk role.
• Manage aircraft catering operations including uplifts, offloads, equipment swaps, and last-minute changes.
• Troubleshoot and resolve delays, service failures, equipment issues, and staffing gaps in real time.
• Ensure safe and accurate loading and unloading of catering trucks and aircraft.
• Monitor and improve key performance metrics including OTP, dispatch accuracy, and service reliability.
• Identify trends, investigate issues, and implement sustainable corrective actions.
• Drive continuous improvement initiatives to enhance efficiency, service quality, and execution.
• Maintain high standards of product integrity, handling, and delivery accuracy.
• Lead and develop teams of dispatchers, CDL & non-CDL drivers, supervisors, and ramp staff.
• Build a high-performance, accountable culture focused on safety, urgency, and service excellence.
• Provide visible leadership across all shifts, including nights, weekends, and holidays.
• Drive training in CDL compliance, ramp safety, dispatch accuracy, and operational SOPs.
• Ensure compliance with TSA/SIDA, DOT, OSHA, NY CDL regulations, FMCSA Clearinghouse, and Port Authority requirements.
• Oversee fleet operations, maintenance, labor planning, and cost control, ensuring operational readiness and efficiency.
• Partner with airline stakeholders to ensure alignment on service expectations and operational performance.

Skills

Leadership

Dispatch operations

Stakeholder management

Decision making

Problem solving

Communication

Education

Bachelor’s degree (Logistics / Transportation / Aviation / Business)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

DO & CO NY is seeking a hands-on Transportation Manager to lead end-to-end transportation and dispatch across a high-volume flight schedule. You will drive on-time performance and serve as the central liaison among dispatch, kitchen production, ramp teams, and airline partners.

This role requires on-floor leadership, managing catering operations, and resolving delays in real time while maintaining safety and service excellence.