Flight Operations & Dispatch Manager

DO & CO group; New York, Northern (NY, KY); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Daily meals

401K and medical benefits

Career development opportunities

Global event exposure

Job summary

DO & CO group in New York seeks a hands-on Transportation Manager to lead end-to-end transportation and dispatch operations for our high-volume airline catering unit. You will oversee OTP, dispatch planning, load coordination, and serve as the central link between dispatch, kitchen, ramp teams and airline partners.

You will manage fleets, ensure safety and regulatory compliance, lead diverse teams across shifts including nights and weekends, and drive continuous improvement to maintain service

Qualifications

• Bachelor’s degree in Logistics, Transportation, Aviation Management or related field.
• 5+ years of leadership experience in transportation, logistics, airline catering, or aviation operations.
• Strong experience managing dispatch operations and frontline teams.
• Proven ability to lead in a high‑pressure, time‑sensitive environment.
• Deep understanding of Transportation & Dispatch logistics, Ramp and airport operations, Fleet and safety compliance.

Responsibilities

• Own and lead end-to-end transportation and dispatch operations across a high-volume flight schedule.
• Drive on-time performance (OTP) while meeting strict airline service level agreements.
• Oversee dispatch planning, routing, and load coordination to ensure accurate and timely flight coverage.
• Act as the central point of coordination between dispatch, kitchen production, ramp teams, and airline partners.
• Provide hands-on, real-time leadership on the floor and ramp — this is not a desk role.
• Manage aircraft catering operations including uplifts, offloads, equipment swaps, and last-minute changes.
• Troubleshoot and resolve delays, service failures, equipment issues, and staffing gaps in real time.
• Ensure safe and accurate loading and unloading of catering trucks and aircraft.
• Monitor and improve key performance metrics including OTP, dispatch accuracy, and service reliability.
• Identify trends, investigate issues, and implement sustainable corrective actions.
• Drive continuous improvement initiatives to enhance efficiency, service quality, and execution.
• Maintain high standards of product integrity, handling, and delivery accuracy.
• Lead and develop teams of dispatchers, CDL & non-CDL drivers, supervisors, and ramp staff.
• Build a high-performance, accountable culture focused on safety, urgency, and service excellence.
• Provide visible leadership across all shifts, including nights, weekends, and holidays.
• Drive training in CDL compliance, ramp safety, dispatch accuracy, and operational SOPs.
• Ensure compliance with TSA/SIDA, DOT, OSHA, NY CDL regulations, FMCSA Clearinghouse, and Port Authority (PANYNJ) requirements.
• Oversee fleet operations, maintenance, labor planning, and cost control, ensuring operational readiness and efficiency.
• Partner with airline stakeholders (e.g., Delta, FSM) to ensure alignment on service expectations and operational performance.

Skills

Leadership

Dispatch operations

CDL compliance

Safety programs

Stakeholder management

Communication skills

Education

Bachelor’s degree in Logistics, Transportation, Aviation Management

Tools

Microsoft Word

Excel

Outlook

Job description

DO & CO group in New York seeks a hands-on Transportation Manager to lead end-to-end transportation and dispatch operations for our high-volume airline catering unit. You will oversee OTP, dispatch planning, load coordination, and serve as the central link between dispatch, kitchen, ramp teams and airline partners.

You will manage fleets, ensure safety and regulatory compliance, lead diverse teams across shifts including nights and weekends, and drive continuous improvement to maintain service