Airline Passenger Service Lead

Clear Destination Inc.; Boston (MA); On-site; USD 60,000 - 75,000; Full time

Job summary

Clear Destination Inc. is seeking a Passenger Supervisor to lead front-line teams at the Boston area station. The role emphasizes customer service excellence, cost-conscious supervision of labor, and strict adherence to airline procedures.

Responsibilities include directing staff, onboarding new members, and using SLA/SGHA knowledge to fulfill commitments. Strong communication and analytical skills are required, with flexibility for nights, weekends, and travel as needed.

Qualifications

• 3+ years of airline/aviation related experience.
• Full knowledge of passenger service handling procedures.
• Effective communication and organizational skills.
• Analytical mindset with attention to detail.
• Willingness to work nights, weekends, and holidays.
• Valid state driver's license and FAA/Airport IDs or authorizations.

Responsibilities

• Establish and maintain effective communication with airline customers to assess needs.
• Serve as liaison between dnata and airline customers to resolve issues.
• Plan and monitor Passenger Service labor and operating expenses.
• Ensure station complies with policies, mission, and values.
• Direct supervision of staff responsible for primary station functions.
• Oversee training and onboarding of team members.
• Utilize SLA and SGHA knowledge to meet commitments.
• Develop teams through coaching, training, and mentoring.
• Maintain structured cross-department communication to support commitments.
• Regularly obtain customer feedback to improve capabilities and processes.
• Maintain staffing levels via flight and personnel schedules.
• Encourage employee involvement in station growth and improvement.
• Oversee financial management including budgeting and forecasting.
• Develop new business plans with capital requirements.
• Perform duties in accordance with organizational policies and laws.

Skills

Airline/Aviation Experience

Customer Service

Communication Skills

Analytical Skills

Scheduling

Tools

Microsoft Office

Job description

Clear Destination Inc. is seeking a Passenger Supervisor to lead front-line teams at the Boston area station. The role emphasizes customer service excellence, cost-conscious supervision of labor, and strict adherence to airline procedures.

Responsibilities include directing staff, onboarding new members, and using SLA/SGHA knowledge to fulfill commitments. Strong communication and analytical skills are required, with flexibility for nights, weekends, and travel as needed.