BOS Lead Passenger Service Agent - TAP

Swissport; Boston (MA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Health and wellness benefits

401(k) with company match

Paid vacation

Sick time

Paid holidays

Job summary

A global aviation services leader is seeking a Lead Passenger Service Agent in Boston to oversee passenger services and ensure operational efficiency. The role includes supervising staff, planning resources, and ensuring regulatory compliance. Candidates should have 3–5 years of industry experience and excellent communication skills. This full-time position offers competitive pay and benefits including health and wellness plans and a 401(k). Join the team and make a difference in the aviation industry.

Qualifications

• 3–5 years of industry experience required.
• 1–3 years of managerial/supervisory experience necessary.
• Ability to work in inclement weather is essential.

Responsibilities

• Supervise/control staff assignments and report performance.
• Plan and deploy resources based on operational requirements.
• Ensure compliance with safety and security procedures.

Skills

Teamwork

Organizational skills

Oral communication

Written communication

Planning

Microsoft Office proficiency

Education

High School Diploma or equivalent

Job description

BOS Lead Passenger Service Agent - TAP

Swissport is a global leader in aviation services. We provide Ground, Cargo and Passenger Services to over 300 million passengers annually.

Base pay range

$22.00/hr - $22.00/hr

Overview

Are you ready to take flight in a dynamic and fast‑paced aviation industry? Swissport’s mission is to provide consistent and tailor‑made solutions for a better customer experience.

We value people who align with our core values of Show You Care, Do the Right Things, and Win as a Team. We are looking for dedicated individuals to join our team across the globe.

Job Summary

Lead Passenger Service Agent provides all required passenger/customer services as contracted by the customer, including reservations, ticketing, baggage processing, terminal/gate check‑in, jet way operation, greeting arriving passengers, handling VIPs, providing special passenger assistance, handling complaints and other duties as assigned.

The expected pay rate is $22.50/hr. Full‑time employees receive health and wellness benefits, 401(k) with company match, paid vacation, sick time, and paid holidays.

Your activities

• Supervise/control staff assignments including reporting, absences, overtime and compensation.
• Plan and deploy resources to ensure we are collectively successful by producing rosters in line with customer agreements and operational requirements.
• Develop an open feedback culture by managing employee performance and ensuring the delivery of training to the required standard.
• Ensure compliance with Swissport corporate safety and security procedures to meet / exceed regulatory standards and deliver the desired customer service experience.
• Maintain up‑to‑date company and customer manuals and documentation.
• Build and maintain relationships with customers and airport authorities.
• Encourage consistency and collaboration by ensuring clear communication at all levels, including staff briefings, shift handover meetings, 1‑1s and relevant reports.
• Ensure compliance with Swissport's SOPs and policies.
• Ensure maximum efficiency in the operation of inbound and outbound flights.
• Resolve conflict and irregularities and take appropriate action.
• Responsible for maintenance of assigned equipment and materials.
• Implement and monitor the local emergency plan.

Your profile

• High School Diploma or equivalent.
• 3–5 years industry experience.
• 1–3 years managerial/supervisory experience.
• Ability to work in a team environment.
• Excellent organizational and planning skills.
• Excellent oral and written communication skills.
• Proficiency in Microsoft Office.
• Must be able to work in inclement weather.

EEO Statement

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Join Swissport today and be part of a team that connects the world of aviation!

Senior level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

Industry

Airlines and Aviation