Lead Passenger Service Agent - Airport Operations Leader

Swissport; Boston (MA); On-site; USD 25,571 - 36,420; Full time

Benefits offered by this job

Health and wellness benefits

401(k) with company match

Paid vacation time

Paid sick time

Company-paid holidays

Job summary

A global leader in aviation services is seeking a Lead Passenger Service Agent in Boston to provide essential passenger services, including check-in and baggage processing. You will supervise staff, manage performance, and ensure compliance with safety procedures. The ideal candidate has 3-5 years of industry experience, strong organizational skills, and must be able to work in inclement weather. Competitive pay starts at $22.50/hr with benefits, including health and wellness programs.

Qualifications

• 3-5 years industry experience.
• 1-3 years managerial/supervisory experience.
• Ability to work in inclement weather.

Responsibilities

• Provide passenger services including reservations, ticketing, and baggage processing.
• Supervise/control staff assignments and manage performance.
• Ensure compliance with all safety and security procedures.

Skills

Teamwork

Organizational skills

Oral communication

Written communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

A global leader in aviation services is seeking a Lead Passenger Service Agent in Boston to provide essential passenger services, including check-in and baggage processing. You will supervise staff, manage performance, and ensure compliance with safety procedures. The ideal candidate has 3-5 years of industry experience, strong organizational skills, and must be able to work in inclement weather. Competitive pay starts at $22.50/hr with benefits, including health and wellness programs.