Passenger Service Team Lead — Flight Operations

Catalyst Career Group; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

DailyPay

Awardco recognitions

Medical options for full/part-time

Travel discounts

Pet insurance

Discount shopping

Wellness programs

401k

Internal mobility

Job summary

Worldwide Flight Services in Dallas seeks a Passenger Service Supervisor to oversee daily passenger operations, lead a front-line team, and ensure safe, efficient, customer-focused service aligned with airline partners and regulatory standards.

The role requires 2+ years in passenger services with supervisory experience, proficiency in Microsoft Office and airline systems, and availability for varied shifts including nights and weekends. Strong communication and leadership are essential.

Qualifications

• 2+ years of experience in passenger services or customer-service related field.
• 1+ year of supervisory or lead experience in an operational setting.
• Proficient in Microsoft Office and airline systems.

Responsibilities

• Supervise passenger service agents during check-in, boarding, baggage handling and arrival processes
• Ensure compliance with airline procedure, TSA regulations, and safety protocols
• Provide on-the-spot coaching and support to agents to ensure service standards are met
• Resolve customer complaints and operational issues in a timely and professional manner
• Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations
• Monitor staffing levels and adjust assignments based on flight schedules and operational needs
• Complete required reports, incident documentation, and shift logs accurately and on time
• Support training and onboarding of new passenger service agents
• Lead pre-shift briefings and communicate updates, policy changes, and safety alerts
• Promote a positive and productive work environment, modeling excellent customer service and teamwork

Skills

Customer service

Supervisory leadership

Communication skills

Microsoft Office

Education

High School Diploma or GED

Tools

Airline systems

Job description

Worldwide Flight Services in Dallas seeks a Passenger Service Supervisor to oversee daily passenger operations, lead a front-line team, and ensure safe, efficient, customer-focused service aligned with airline partners and regulatory standards.

The role requires 2+ years in passenger services with supervisory experience, proficiency in Microsoft Office and airline systems, and availability for varied shifts including nights and weekends. Strong communication and leadership are essential.