Passenger Experience & System Information Leader

Keolis Commuter Services; Boston (MA); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

Generous Medical & Rx plan

Dental & Vision Plan

Fidelity 401K Program

Employee Assistance Program

Education Assistance

Job summary

A leading transport service provider in Boston is seeking a Supervisor for Passenger Experience & System Information. The role involves overseeing a team, enhancing customer interactions, and handling operational efficiencies. Ideal candidates should have at least 3 years in customer-facing roles, especially in public transport, and possess strong leadership and communication skills. This opportunity offers a competitive salary range of $62,000-$72,000, and aligns with the company's commitment to safety and employee development.

Qualifications

• A minimum of 3 years’ experience in customer facing roles is required.
• Experience in the public transport sector in either operational or commercial role would be highly beneficial.

Responsibilities

• Supervise and oversee the Passenger Assistant team.
• Plan and deliver resourcing for track outages and customer engagements.
• Oversee customer information functions at stations.
• Support the delivery of customer improvement projects.
• Act as deputy to the Manager, Passenger Experience & System Information.

Skills

Leadership

Excellent communication

Project management

Analytical skills

Interpersonal skills

Decision-making

Job description

A leading transport service provider in Boston is seeking a Supervisor for Passenger Experience & System Information. The role involves overseeing a team, enhancing customer interactions, and handling operational efficiencies. Ideal candidates should have at least 3 years in customer-facing roles, especially in public transport, and possess strong leadership and communication skills. This opportunity offers a competitive salary range of $62,000-$72,000, and aligns with the company's commitment to safety and employee development.