Airline Ground Services Agent — Customer Care & Travel Perks

Piedmont Airlines, Inc.; Roanoke (VA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid training

401(k) and vacation

Medical and dental

Job summary

Piedmont Airlines, Inc. is seeking a Customer Service Agent for their Ground Handling Department. The role involves assisting passengers, operating the Jetway, loading baggage, and guiding aircraft. Candidates must complete the training, lift up to 70 pounds, and work outdoors in all weather.

Benefits include paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Starting rate is $15.00 per hour.

Qualifications

• Successful completion of training course.
• Ability to meet company goals and customer expectations in a high energy environment.
• Effective communication skills.
• Ability to organize, prioritize, and multitask.

Responsibilities

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding.
• Assist customers with special needs, including arranging wheelchairs and unaccompanied minors.
• Change flight itinerary and seat assignments as required.
• Operate the Jetway and guide/park aircraft.
• Load and unload baggage and cargo.
• Operate motorized service vehicles and equipment.
• Perform cabin maintenance tasks.
• Work as a team to provide excellent customer service.

Skills

Effective communication

Multitasking

Teamwork

Organizational skills

Education

High school diploma or GED

Tools

Computer basics

Job description

Piedmont Airlines, Inc. is seeking a Customer Service Agent for their Ground Handling Department. The role involves assisting passengers, operating the Jetway, loading baggage, and guiding aircraft. Candidates must complete the training, lift up to 70 pounds, and work outdoors in all weather.

Benefits include paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Starting rate is $15.00 per hour.