Airline Customer Service Agent – Tickets, Reservations & Support

Southwest Airlines; Tallahassee (FL); On-site; USD 27,552 - 41,328; Full time

Job summary

Southwest Airlines is seeking a Customer Service Agent in Tallahassee to provide courteous service at ticket counters and offices. You will be the primary contact for travelers, offering friendly assistance and accurate travel information.

The role requires a Bachelor’s Degree and involves handling ticketing, boarding procedures, and related administrative duties while balancing daily transactions and addressing customer inquiries with professionalism.

Qualifications

• Bachelor’s degree required.
• Ability to type or use a PC at adequate speed.
• Strong written and verbal communication skills.
• Ability to work under stress and meet time constraints.
• Customer-focused with a professional appearance.

Responsibilities

• Assist customers at ticket counters and related areas with a courteous approach.
• Provide accurate travel information, itineraries, and status updates.
• Handle ticketing, registration, boarding, and related tasks within the retail framework.
• Manage cash, checks, and daily transactions; balance at end of shift.
• Address baggage handling and oversales or disrupted flights promptly.
• Answer phones, assist on a case-by-case basis, and resolve issues per policy.
• Prepare incident and complaint reports as required.

Skills

Typing speed

Customer service

Verbal communication

Written communication

Teamwork

Stress management

Problem solving

Education

Bachelor’s Degree

Tools

Ticketing system

Job description

Southwest Airlines is seeking a Customer Service Agent in Tallahassee to provide courteous service at ticket counters and offices. You will be the primary contact for travelers, offering friendly assistance and accurate travel information.

The role requires a Bachelor’s Degree and involves handling ticketing, boarding procedures, and related administrative duties while balancing daily transactions and addressing customer inquiries with professionalism.