Travel-Forward Airport Customer Service Agent

Southwest Airlines; Springfield (IL); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Free flights for employee and dependts

401(k) matching

Profit-sharing potential

Job summary

Southwest Airlines is seeking a Customer Service Agent in Springfield, IL to assist travelers at the ticket counter, baggage area, and gate. You will provide friendly, patient service while handling ticketing, check-in, and inquiries with a computerized system.

Candidates should be able to multitask under pressure and work to maintain Southwest’s hospitable traveler experience. The role emphasizes customer care across a fast-paced environment, with focus on accuracy, communication, and teamwork.

Qualifications

• Bachelor's degree is listed in the overview, but the Education section states no schooling requirement.
• Strong customer service skills and ability to multitask in a dynamic environment.
• Ability to work well with others and maintain a hospitable tone with clients.

Responsibilities

• Provide friendly service to customers at the ticket counter, baggage area, and gate.
• Maintain positive relationships with clients and support the company’s goals.
• Handle ticketing and check-in using computerized systems and resolve related issues.
• Greet customers, manage cash, cards, and vouchers; balance daily transactions.

Skills

Customer service

Multi-tasking

Teamwork

Communication

Education

Bachelor's degree

Tools

POS system

Job description

Southwest Airlines is seeking a Customer Service Agent in Springfield, IL to assist travelers at the ticket counter, baggage area, and gate. You will provide friendly, patient service while handling ticketing, check-in, and inquiries with a computerized system.

Candidates should be able to multitask under pressure and work to maintain Southwest’s hospitable traveler experience. The role emphasizes customer care across a fast-paced environment, with focus on accuracy, communication, and teamwork.