Southwest Airline Customer Service Jobs

Southwest Airlines; Tallahassee (FL); On-site; USD 27,552 - 41,328; Full time

Job summary

Southwest Airlines is seeking a Customer Service Agent in Tallahassee to provide courteous service at ticket counters and offices. You will be the primary contact for travelers, offering friendly assistance and accurate travel information.

The role requires a Bachelor’s Degree and involves handling ticketing, boarding procedures, and related administrative duties while balancing daily transactions and addressing customer inquiries with professionalism.

Qualifications

• Bachelor’s degree required.
• Ability to type or use a PC at adequate speed.
• Strong written and verbal communication skills.
• Ability to work under stress and meet time constraints.
• Customer-focused with a professional appearance.

Responsibilities

• Assist customers at ticket counters and related areas with a courteous approach.
• Provide accurate travel information, itineraries, and status updates.
• Handle ticketing, registration, boarding, and related tasks within the retail framework.
• Manage cash, checks, and daily transactions; balance at end of shift.
• Address baggage handling and oversales or disrupted flights promptly.
• Answer phones, assist on a case-by-case basis, and resolve issues per policy.
• Prepare incident and complaint reports as required.

Skills

Typing speed

Customer service

Verbal communication

Written communication

Teamwork

Stress management

Problem solving

Education

Bachelor’s Degree

Tools

Ticketing system

Job description

Job Information

Position: Customer Service Agent

Salary: $20-30 per hour

Location: Tallahassee, Florida, USA

Education: Bachelor’s Degree (required)

Job Overview

Southwest Airlines seeks a Customer Service Agent to provide courteous and efficient service at ticket counters, administration offices, and entryway regions. The agent is often the primary touchpoint for travelers, playing a vital role in creating a friendly experience.

Responsibilities

• Offers cordial assistance and maintains positive relationships with all interior and exterior customers


• Works cooperatively to ensure the organization’s objectives are met


• Provides outstanding customer support to individuals traveling, using freight, or accessing administrative services by addressing their needs


• Handles ticketing, registration, boarding, and related tasks within the automated retail location framework, and resolves related complaints and issues


• Manages cash, checks, visas, travel vouchers, and coupons; processes charges, provides change, and balances daily transactions; is responsible for errors or overages


• Assesses baggage and freight, and provides appropriate handling


• Answers phones to provide information, page clients, resolve issues, or grievances, and provide assistance on a case‑by‑case basis


• Handles exchanges to ensure aircraft are loaded efficiently and effectively


• Manages issues related to oversales, postponed or cancelled flights, lost, delayed, or damaged luggage; resolves such issues promptly and within company policy


• Provides accurate travel information, itineraries, reservations, flight status, and answers general requests from customers and passengers at the terminal


• Completes required documents and reports as expected by the organization


• Prepares and submits incident and complaint reports as required

Qualifications

• Capacity to type or use a PC at an adequate speed to meet the role’s requirements


• Ability to understand records, adhere to guidelines, learn and comprehend tagging systems, rules, and procedures


• Ability to cooperate with team members, interact with the general public, and work under stressful circumstances


• Expected to achieve at least an 80% performance score during the assessment period


• Knowledge of risk situations and ability to handle crises on a case‑by‑case basis


• Ability to work under strict time requirements to ensure efficient aircraft turnaround


• Demonstrates a professional appearance and familiarity with the Ground Tasks Representative Handbook and other operational guidelines


• Ability to perform job functions within a confined space


• Effective verbal communication skills over the phone and in person, and ability to use radio equipment if required


• Strong oral and written communication skills


• Ability to convey data and directions verbally or via radio hardware