Airport Customer Service Agent – Guest Experience

American Airlines; Augusta (ME); On-site; USD 27,552 - 41,328; Full time

Job summary

American Airlines is seeking a Customer Service Agent in Augusta, USA. The role focuses on delivering first-rate service across check-in, gates, transfers, arrivals, and ticketing while supporting daily airport operations and safety protocols.

You will promote American Airlines products, maintain a customer-centric approach, and complete mandatory training within deadlines. A Bachelor’s degree is required and strong communication skills are essential for success in a fast-paced environment.

Qualifications

• Bachelor's degree required.
• Excellent interpersonal and communication skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Deliver consistently high levels of customer service at all contact points.
• Support day-to-day airport operations across check‑in, gates, transfer, arrivals, baggage and ticketing.
• Follow instructions from team leader and align with shift requirements.
• Perform administrative duties such as preflight actions and flight departure reporting.
• Represent the company with a customer‑centric approach and adhere to uniform standards.
• Promote and sell American Airlines services and products to customers.
• Complete all required training within set deadlines.
• Adhere to safe work practices at all times.
• Perform additional duties as needed.

Skills

Interpersonal skills

Solution oriented

Conflict resolution

Stress management

Customer focus

Communication

Punctuality

Grooming

Shift work

Compliance

Team player

Training readiness

Education

Bachelor's Degree

Job description

American Airlines is seeking a Customer Service Agent in Augusta, USA. The role focuses on delivering first-rate service across check-in, gates, transfers, arrivals, and ticketing while supporting daily airport operations and safety protocols.

You will promote American Airlines products, maintain a customer-centric approach, and complete mandatory training within deadlines. A Bachelor’s degree is required and strong communication skills are essential for success in a fast-paced environment.