Air Travel Services Agent — Passenger Support & Sales

American Airlines Inc.; Iowa, Tallahassee (LA, FL); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Health insurance from day one

Travel discounts

401(k) plan

Well-being programs

Employee assistance program

Job summary

American Airlines is seeking a Customer Service Agent to support passengers and freight customers at the Florida location. The role involves promoting air travel, assisting with check-in, managing cargo bookings, and explaining policies for domestic and international travel.

You will coordinate with crews to ensure departures, handle distressed passengers, and uphold safety and security. The job requires flexibility for irregular hours, weekend and holiday shifts, and the ability to work

Qualifications

• High school diploma or GED or equivalent.
• Bilingual language skills required in some locations.
• Authorized to work in the United States.
• FAA Background‑Check and pre‑employment screening to qualify for airport security access (SIDA) if applicable.

Responsibilities

• Promote and sell air travel to the traveling public and freight forwarders.
• Assist passengers with check-in and manage cargo bookings.
• Explain airline policies, regulations, and procedures for domestic and international travel or cargo shipments.
• Coordinate with crews to ensure aircraft is ready for departure within scheduled times.
• Provide assistance to distressed passengers and customers.
• Protect the airline’s assets and revenue.
• Maintain a safe travel environment.
• Operate aircraft stairs and other equipment to facilitate boarding and de‑boarding passengers.
• Adapt to varying weather conditions depending on the airport region.
• Work shift schedules that may include irregular, extended hours, weekends, and holidays.

Skills

Customer service

Communication

Bilingual

Multitasking

Education

High school diploma or GED

Tools

Sabre

Job description

American Airlines is seeking a Customer Service Agent to support passengers and freight customers at the Florida location. The role involves promoting air travel, assisting with check-in, managing cargo bookings, and explaining policies for domestic and international travel.

You will coordinate with crews to ensure departures, handle distressed passengers, and uphold safety and security. The job requires flexibility for irregular hours, weekend and holiday shifts, and the ability to work