Airline Catering & Guest Experience Associate

Delta Airlines; Atlanta (GA); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

401(k) match

Paid time off

Health benefits

Flight benefits

Job summary

Delta Airlines in Atlanta, USA, is seeking a Customer Service Representative to deliver exemplary service in a fast-paced catering and flight-support environment.

The role requires a Bachelor’s degree? (note: the source lists Bachelor’s degree as an educational requirement), and involves coordinating handoffs, managing documentation, and maintaining a high level of professionalism in all interactions with customers and teams.

Qualifications

• Secondary school diploma or GED required.
• Valid driver’s license and ability to obtain airport badge.
• Pass a pre‑employment background check and drug test.
• Excellent written and spoken communication; able to follow detailed work directions.

Responsibilities

• Execute positive handoffs with groups and lead catering reviews.
• Support restock and terminal access planning to improve dispatch efficiency.
• Act as subject matter expert for food details and uncertainties at ATL.
• Track and respond to customer feedback and flight group inquiries.
• Participate in catering rushes and communications across teams.
• Engage in online postings and brand-building initiatives for ATL OBS.

Skills

Communication skills

Teamwork

Professional image

Education

High School Diploma or GED

Tools

Driver's license

Airport badge eligibility

Job description

Delta Airlines in Atlanta, USA, is seeking a Customer Service Representative to deliver exemplary service in a fast-paced catering and flight-support environment.

The role requires a Bachelor’s degree? (note: the source lists Bachelor’s degree as an educational requirement), and involves coordinating handoffs, managing documentation, and maintaining a high level of professionalism in all interactions with customers and teams.