Delta Customer Service Application

Delta Airlines; Atlanta (GA); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

401(k) match

Paid time off

Health benefits

Flight benefits

Job summary

Delta Airlines in Atlanta, USA, is seeking a Customer Service Representative to deliver exemplary service in a fast-paced catering and flight-support environment.

The role requires a Bachelor’s degree? (note: the source lists Bachelor’s degree as an educational requirement), and involves coordinating handoffs, managing documentation, and maintaining a high level of professionalism in all interactions with customers and teams.

Qualifications

• Secondary school diploma or GED required.
• Valid driver’s license and ability to obtain airport badge.
• Pass a pre‑employment background check and drug test.
• Excellent written and spoken communication; able to follow detailed work directions.

Responsibilities

• Execute positive handoffs with groups and lead catering reviews.
• Support restock and terminal access planning to improve dispatch efficiency.
• Act as subject matter expert for food details and uncertainties at ATL.
• Track and respond to customer feedback and flight group inquiries.
• Participate in catering rushes and communications across teams.
• Engage in online postings and brand-building initiatives for ATL OBS.

Skills

Communication skills

Teamwork

Professional image

Education

High School Diploma or GED

Tools

Driver's license

Airport badge eligibility

Job description

Job Overview

Job Title: Customer Service Representative
Company: Delta Airlines
Location: Atlanta, USA
Salary: $20‑$30 per hour
Educational Requirements: Bachelor’s degree

Responsibilities

• Execute a positive handoff with flying groups and lead cookroom reviews during catering provisioning to moderate missing thing concerns/events.
• Support restock of “hold things” from a terminal access viewpoint to decrease conditions on truck dispatches.
• Act as an item and mileage SME for ATL providing food particulars with uncertainties and OBS.
• Track, pattern and give designated “shock and joy” for MI-19 patterns, objections, and flight groups.
• Support and partake in “Catering Determination Rush” at Uncertainties Parlors for item, detail and change the executive’s “correspondence and criticism.”
• Effectively take part in Online Entertainment/SkyHub postings and advancements for ATL OBS Brand Building and Mindfulness.
• Maintain consistent movement, expected to effectively move and administer all parts of the catering activity.
• Diffuse tense circumstances and issue settle on the fly with a client‑care mindset.
• Play out various obligations as indicated by the useful workspace task, carrying out all roles as required.
• Function admirably in a group climate.
• Be receptive, maintain solid relationships and demonstrate abilities.
• Join in/take part in everyday group clusters.
• Collect trucks occasionally, as required.
• Build map book drawers to provide food particulars (cooking and arrangement supplies).
• Lift and move items up to 40 pounds (comparable to closing an airplane entryway).
• Perform quality control capabilities preceding conveyance installed.

Qualifications (Minimum Required)

• At least a secondary school confirmation or GED.
• Legitimate driver’s permit.
• Option to obtain and hold an air terminal identification with a traditional seal.
• Pass a broad post‑offer pre‑business personal investigation, including fingerprinting and criminal history screening.
• Pass a post‑offer pre‑work drug test.
• Superb oral and verbal relational abilities and the ability to follow detailed work directions.
• Work a fixed or potentially rotating schedule including evenings, nights, weekends, and holidays.
• Effectively complete applicable instructional courses and be prepared for additional duties such as handling specific cycles, hardware, and items.
• Ready to work in various environments inside and outside.
• Project an expert professional picture.
• Drive and operate a catering truck when expected to dispatch an airplane.
• Understand and recognize Cookroom geology via airplane type.
• Demonstrate a strong commitment to security while handling personal information.
• Embrace diverse people, thinking, and styles.
• Prioritize well‑being and security for self and others.

Preferred Skills

• Great verbal and composed relational abilities, hierarchical skills, group direction, and initiative capacities.
• Quality confirmation experience.
• Solid PC skills.
• Comfortable with e‑door grid frameworks and Delta’s catering‑related innovation framework.

Benefits

• Serious compensation, industry‑driving profit sharing system, and execution motivating forces.
• 401(k) with liberal organizational commitments up to 9%.
• Paid time off including vacation, holidays, paid personal time, maternity, and parental leave.
• Comprehensive health benefits: clinical, dental, vision, short/long‑haul disability, and life benefits.
• Family care support: child‑care, surrogacy, lactation support, childcare subsidies, and programs that assist with friends and family.
• All‑encompassing prosperity programs to support physical, emotional, social, and financial well‑being, including free financial training and mental health support.
• Home‑grown and global flight honors for representatives and eligible relatives.
• Professional development programs to achieve career objectives.
• Community engagement and sustainability initiatives focusing on responsible management and reducing carbon footprint.
• Business asset gatherings connecting employees with shared interests to enhance collaboration and idea sharing.
• Acknowledgment rewards and grants through the “Relentless Together” stage.
• Access to more than 500 locations, specialty investment funds, and targeted benefits through DeltaPerks such as vehicle, lodging, auto, home, and pet protection, insurance, and childcare.