Aviation Customer & Cargo Service Specialist

Delta Airlines; Boston (MA); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Profit sharing

401(k) with company matching

Paid time off

Comprehensive health benefits

Flight privileges for employees

Career development opportunities

Delta Perks discounts

Job summary

Delta Airlines in Boston, MA is seeking a Customer Service Agent to deliver premium service to customers and manage cargo operations. The role requires a Bachelor’s degree and offers varied shifts including weekends.

Responsibilities include operating ground support equipment, routing baggage, and ensuring safety in all tasks, with opportunities for career development and employee benefits.

Qualifications

• Multicultural communication skills required.
• Strong commitment to safety in all operations.
• Fluent English with strong written and spoken skills.
• Basic computer proficiency and ability to use scanners and systems.
• Professional appearance and demeanor required.

Responsibilities

• Deliver international-class carrier service to all customers.
• Make each client feel valued and provide a positive customer experience.
• Operate ground support equipment such as tugs, forklifts, and tow tractors.
• Schedule shifts between 20 to 40 hours per week, including weekends and holidays.
• Handle loading, unloading, and transport of cargo and mail to/from aircraft.
• Use scanners and computer systems to route baggage and cargo to the correct destination.
• Maintain employee work area, protecting shipments from damage or loss.
• Safe driving and operation of ground equipment in busy areas.

Skills

Multicultural communication

Safety commitment

English fluency

Basic computer skills

Professional appearance

Education

High school diploma

Job description

Delta Airlines in Boston, MA is seeking a Customer Service Agent to deliver premium service to customers and manage cargo operations. The role requires a Bachelor’s degree and offers varied shifts including weekends.

Responsibilities include operating ground support equipment, routing baggage, and ensuring safety in all tasks, with opportunities for career development and employee benefits.